Global Service Desk Analyst
3 hours ago
We're on the lookout for a Global Service Desk Analyst (Mandarin Speaker) who can bring both technical expertise and top-notch customer service to the team. In this role, you'll be the go-to person for troubleshooting, ticket management, and team support — ensuring seamless IT service delivery across our global operations.
The main responsibilities of a GLOBAL SERVICE DESK ANALYST include:
Professional Experience:
Service Desk Analyst, at least 3 years experience on customer service.
Service Desk Technician, at least 3 years technical experience.
To apply, you must be an expert on the following requirements:
Required Skills:
Technical Proficiency
Troubleshooting skills
Knowledge on Ticketing Systems like ServiceNow
Customer Service Skills
Communication Skills
Team collaboration
Training and Mentoring skills
Documentation
Knowledge and capable of conversing (in oral and in written) in Mandarin language.
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