Service Desk Support

6 days ago

Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱250,000 - ₱500,000 per year

Job description

Project Role: Service Desk Support

Location: Alabang Muntinlupa / Hybrid

Requirements

  • 1 year on help desk and expert on automation of help desk tools HAD (Helpdesk Advanced Automation tool)
  • Serve as first point of contact for IT support requests (phone, email, chat, ticketing system)
  • Provide first-level troubleshooting for hardware, software, and network issues
  • Perform password resets, account unlocks, and access requests
  • Log, categorize, and prioritize incidents and service requests in the ITSM tool
  • Escalate unresolved or complex issues to Tier 2/Tier 3 support teams
  • Follow standard operating procedures (SOPs) and knowledge base (KB) articles
  • Assist in software installations, account setups, and peripheral configurations
  • Provide remote desktop support using approved tools
  • Communicate updates and resolutions to users clearly and professionally
  • Document resolutions and contribute to IT knowledge base
  • Maintain compliance with IT policies, security protocols, and SLAs

Administrative
- Closes tickets as soon as they are resolved.
- Maintains and updates daily monitoring of deliverables of service.
- Prepares and submits needed reports.

Note: Interested candidate can directly reach out

  • Service Desk/Tech Support

    17 hours ago

    Ayala Alabang, National Capital Region, Philippines Ascendion Full time ₱1,500,000 - ₱3,000,000 per year

    Qualifications:Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).2–3 years of experience in a Service Desk or Technical Support role.Hands-on experience with Microsoft 365 (O365) applications and admin tools.Experience with ITSM tools (ServiceNow, Jira, or equivalent).Job Summary:The Service Desk...

  • Service Desk Specialist

    4 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱300,000 - ₱450,000 per year

    Role : Service Desk SpecialistLocation : Alabang MuntinlupaWork Type : Hybrid - 3x per week RTOWork Shift : Shifting ScheduleJob Description:POSITION OBJECTIVE/ JOB SUMMARY: The Service Desk Specialist I is responsible for providing 1st level of support to all customers with their questions about any of the supported software and computing platforms to the...

  • Service Desk Analyst

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Datacom Full time ₱400,000 - ₱600,000 per year

    Our PurposeHere at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for our communities.The Nitty GrittyWe have over 6,200 people across our global offices and generate annual revenue of over $1.2 billion, this makes us one of Australasia's largest professional IT services companies. We have...

  • Front Desk Officer

    4 days ago

    Ayala Alabang, National Capital Region, Philippines GT Industies Full time ₱250,000 - ₱450,000 per year

    Job Summary:We are seeking a professional and friendly Front Desk Officer to be the first point of contact for our clients, visitors, and employees. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to handle multiple tasks simultaneously. As a Front Desk Officer, you will provide administrative support,...

  • Technical Support

    4 days ago

    Ayala Alabang, National Capital Region, Philippines KMC Solutions Full time ₱900,000 - ₱1,200,000 per year

    The Purpose Driven Career Objectives of a Bilingual Global Service Desk (Mandarin)Work for one of the world's largest providers of outsourced (OSAT) semiconductor packaging, design, and test services. As a part of the team, you will be responsible for incoming requests for IT support and resolving software, application, network, account-related issues with...

  • Branch Support Staff

    16 hours ago

    Ayala Alabang, National Capital Region, Philippines RCAdvantage Full time ₱150,000 - ₱300,000 per year

    Bruno's Services Corporation, a renowned full-service barbershop with over 30 years of experience. Bruno's Barbers has established itself as a brand synonymous with premium barber services, offering a classic yet relevant, manly, and reliable grooming experience to men of all ages.Job Summary:Responsible for maintaining the store's operational standards by...

  • Help Desk/Service DEsk

    6 days ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱250,000 - ₱500,000 per year

    Job DescriptionServe as first point of contact for IT support requests (phone, email, chat, ticketing

  • office front desk assistant

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines Makati Foundry Inc. Full time ₱250,000 - ₱350,000 per year

    About the role Makati Foundry Inc. is seeking an experienced Office Front Desk Assistant to join our growing team. This full-time role will be based in our Muntinlupa City office, where you will play a key part in providing excellent customer service and administrative support to our operations.What you'll be doingServing as the first point of contact for...

  • Front Desk Receptionist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Vets In Practice Inc. Full time ₱144,000 - ₱300,000 per year

    Answering and forwarding phone calls.Schedule appointments between doctors and patients.Keeping the reception area tidy.Professionally assist doctors, staff, visitors, and patients.Maintain confidentiality of all doctor, staff, and patient information.Greet and attend to patients in person and over the phone.Adhere to policy and procedures during all...

  • Front Desk Receptionist

    16 hours ago

    Ayala Alabang, National Capital Region, Philippines RCAdvantage Full time ₱264,000 per year

    Bruno's Services Corporation, a renowned full-service barbershop with over 30 years of experience. Bruno's Barbers has established itself as a brand synonymous with premium barber services, offering a classic yet relevant, manly, and reliable grooming experience to men of all ages.Core ResponsibilitiesHandles customer reception and customer concerns.Directs...