CSR - Collections Officer
5 days ago
Main Duties and Responsibilities:
- Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.
- Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.
- Respond to customers enquiries in an appropriate manner, offering personalized service with a "can do" attitude with a first call resolution approach.
- Building rapport with the customers and actively listening to the issues that may have arisen.
- Negotiation with customers to determine the best course of action and gaining agreement for both short and long term solutions.
- Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency
- Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.
- Perform Adhoc Tasks as needed by the Campaign
- Provide feedback and campaign outcome to Department Supervisor
- Skip locating of new and uncontactable customer's and liaising potential leads through to the Sales team of new customers located from these searches.
Qualifications:
- Completed at least 2 years in college
- Minimum of 1 year in Call Centre / BPO experience
- Collections experience is required
- Experience in the Electricity and Gas industry is an advantage
- Australian client experience preferable
Job Type: Full-time
Experience:
- BPO: 1 year (Required)
- Collections: 1 year (Required)
- Australian Account: 1 year (Preferred)
Work Location: In person
Expected Start Date: 09/01/2025
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