CSR - Collections Officer

5 days ago

Quezon City, National Capital Region, Philippines Kinect Inc. Full time ₱400,000 - ₱600,000 per year

Main Duties and Responsibilities:

  • Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.
  • Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.
  • Respond to customers enquiries in an appropriate manner, offering personalized service with a "can do" attitude with a first call resolution approach.
  • Building rapport with the customers and actively listening to the issues that may have arisen.
  • Negotiation with customers to determine the best course of action and gaining agreement for both short and long term solutions.
  • Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency
  • Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.
  • Perform Adhoc Tasks as needed by the Campaign
  • Provide feedback and campaign outcome to Department Supervisor
  • Skip locating of new and uncontactable customer's and liaising potential leads through to the Sales team of new customers located from these searches.

Qualifications:

  • Completed at least 2 years in college
  • Minimum of 1 year in Call Centre / BPO experience
  • Collections experience is required
  • Experience in the Electricity and Gas industry is an advantage
  • Australian client experience preferable

Job Type: Full-time

Experience:

  • BPO: 1 year (Required)
  • Collections: 1 year (Required)
  • Australian Account: 1 year (Preferred)

Work Location: In person

Expected Start Date: 09/01/2025

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