CSR - Collections Officer

4 days ago


Quezon City, National Capital Region, Philippines Kinect Inc. Full time ₱400,000 - ₱600,000 per year

Main Duties and Responsibilities:

  • Handling Inbound and outbound calls from our valued customers whose accounts are flagged as overdue.
  • Ensures maximum recovery on accounts through outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with outbound calling.
  • Respond to customers enquiries in an appropriate manner, offering personalized service with a "can do" attitude with a first call resolution approach.
  • Building rapport with the customers and actively listening to the issues that may have arisen.
  • Negotiation with customers to determine the best course of action and gaining agreement for both short and long term solutions.
  • Review the risk of accounts to assess whether to endorse an account to Third Party Collections Agency
  • Account Management - Keep records of customer interactions, process customer accounts, file documents and ensure customer details are updated accurately.
  • Perform Adhoc Tasks as needed by the Campaign
  • Provide feedback and campaign outcome to Department Supervisor
  • Skip locating of new and uncontactable customer's and liaising potential leads through to the Sales team of new customers located from these searches.

Qualifications:

  • Completed at least 2 years in college
  • Minimum of 1 year in Call Centre / BPO experience
  • Collections experience is required
  • Experience in the Electricity and Gas industry is an advantage
  • Australian client experience preferable

Job Type: Full-time

Experience:

  • BPO: 1 year (Required)
  • Collections: 1 year (Required)
  • Australian Account: 1 year (Preferred)

Work Location: In person

Expected Start Date: 09/01/2025


  • Collections Officer

    1 week ago


    Quezon City, National Capital Region, Philippines Kinect Incorporated Full time ₱300,000 - ₱450,000 per year

    As a Collections Officer, you will manage a portfolio of overdue accounts, build strong customer relationships, and negotiate payment solutions to recover outstanding balances.Key Responsibilities:Handle inbound/outbound calls to resolve overdue accountsNegotiate repayment plans and resolve customer issuesAssess account risk and escalate when...

  • Collection Officer

    1 week ago


    Quezon City, National Capital Region, Philippines Camfin Lending Inc Full time ₱240,000 per year

    Key ResponsibilitiesNegotiate and implement special payment arrangements with customers.Monitor collection performance and execute action plans in coordination with the Team Head.Coordinate and schedule collection activities as required.Perform administrative tasks and other related duties as assigned.QualificationsCandidate must possess at least a...


  • Quezon City, National Capital Region, Philippines Golden Legacy Financing Corporation Full time ₱500,000 - ₱1,000,000 per year

    JOB SUMMARY The Collections Officer will handle the day-to-day collection activities of the assigned AFP/SSS Product/s as defined in the Collections Policy and relevant Collections Manual/Memos. A Collections Officer will show consistent implementation and handling of an assigned (or multi-assigned) Collection Core Task/s as designated by and developed for...


  • Quezon City, National Capital Region, Philippines Global Zoo and Theme Park Alliance Full time ₱216,000 - ₱240,000 per year

    About the roleWe are seeking a talented Billing and Collections Staff to join our dynamic team at Siccion Holdings Inc. in our Cubao Quezon City Metro Manila office. This full-time role is responsible for handling the company's billing and collections processes, ensuring timely and accurate invoicing and payment collections.What you'll be doingPrepare and...


  • Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱800,000 - ₱1,200,000 per year

    Location: G/F Tera Tower, Bridgetowne, Quezon City (near Opus Mall)Qualifications:High School Graduate (or higher)At least 2 years of experience as a Spanish Bilingual CSRPreferably with 1 year of collections experienceStrong problem-solving and communication skillsWilling to work onsite in Bridgetowne, Quezon CityWhat We Offer:Structured career path with...


  • Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱600,000 - ₱1,200,000 per year

    Job Title: CSR- Project Odyssey (Expense)Work Arrangement: Onsite/ Full TimeLocation: Quezon CityJob Overview:We are looking for a dedicated and customer-focused Customer Service Representative (CSR) to join Project Odyssey (Expense). The role involves handling customer inquiries, providing support for expense and credit card-related transactions, and...


  • Quezon City, National Capital Region, Philippines Healthy Innovation Distribution Inc. Full time ₱900,000 - ₱1,200,000 per year

    A Credit and Collection Officer is responsible for managing a company's accounts receivable, ensuring timely payment of outstanding invoices, and minimizing bad debt. They handle collection calls, negotiate payment plans, and address customer inquiries related to billing and payments.Key Responsibilities:Collection Efforts: Actively contact customers with...


  • Quezon City, National Capital Region, Philippines Manila Water Company, Inc. Full time $40,000 - $60,000 per year

    Responsibilities:Initiates programs that will best arrest customers who regularly issue or with cases of multiple issuance of dishonored checks.Implements programs that will contribute to corporate targets; formulation of process flow and guidelines on Write-Off; metrics to monitor AR on per MRU level; and, other tools which aim to aid the Business Areas in...


  • Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Calling out all Spanish-speaking CSRs in Metro Manila.Start Date: September 2025 Available Spanish-speaking roles: Spanish Accounts Receivable, Collections Spanish Language Specialist Spanish HR SpecialistWork setup: On-site, Quezon CityWork schedule: Night shift Qualifications: At least 6 months of experience in BPO handling Spanish (any line of...

  • Collection Officer

    4 days ago


    Makati City, National Capital Region, Philippines Capital Credit Solutions Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

    About the role As a fulltime Collection Officer with Capital Credit Solutions Pty Ltd, you will play a crucial role in the company's debt recovery efforts. Based in Makati City Metro Manila, this position is focused on contacting customers with outstanding balances, negotiating payment plans, and resolving delinquent accounts. Your expertise in collections...