csr- import

1 day ago

Makati City, National Capital Region, Philippines Aickman and Greene Full time ₱1,200,000 - ₱1,800,000 per year

QUALIFICATIONS

  • Bachelor's degree graduate
  • 2–3 years of direct work experience as a CSR, Coordinator, or Agent in a freight forwarding environment
  • Demonstrated knowledge of import processes, terminology, and documentation for air and/or ocean freight
  • Solid understanding of Incoterms and basic customs clearance procedures

JOB DESCRIPTION

  • Manage the full import life cycle of shipments (Air, Ocean, LCL/FCL), from pre-alert to final delivery.
  • Customer Relationship Management
  • Serve as the key point of contact for a portfolio of import clients, addressing inquiries, quotes, and issue resolution promptly and professionally.
  • Anticipate and resolve any logistical problems that arise during transit (e.g., Customs holds, vessel delays, demurrage charges) with minimal client impact.
  • Handle all customer invoicing and billing inquiries, ensuring accuracy and liaising with the Accounting department on collection or payment issues.
  • Actively work to build and maintain strong, trust-based relationships that encourage repeat business.
  • Prepare, process, and accurately check all essential documentation, including Bills of Lading (B/L), Arrival Notices, Delivery Orders, and Customs clearance paperwork.
  • Act as the main coordinator between customers, international agents, carriers, warehouses, and Customs brokers to ensure cargo moves smoothly and on schedule.
  • Track and trace shipments daily, proactively communicating status updates, potential delays, and exceptions to clients.
  • Coordinate inland transportation arrangements (trucking) for timely delivery to the customer's final destination.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Paid training

Education:

  • Bachelor's (Preferred)

Experience:

  • CSR- IMPORT: 2 years (Required)

Work Location: In person

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