csr- import

1 day ago

Makati City, National Capital Region, Philippines Aickman and Greene Full time ₱1,200,000 - ₱1,800,000 per year

QUALIFICATIONS

  • Bachelor's degree graduate
  • 2–3 years of direct work experience as a CSR, Coordinator, or Agent in a freight forwarding environment
  • Demonstrated knowledge of import processes, terminology, and documentation for air and/or ocean freight
  • Solid understanding of Incoterms and basic customs clearance procedures

JOB DESCRIPTION

  • Manage the full import life cycle of shipments (Air, Ocean, LCL/FCL), from pre-alert to final delivery.
  • Customer Relationship Management
  • Serve as the key point of contact for a portfolio of import clients, addressing inquiries, quotes, and issue resolution promptly and professionally.
  • Anticipate and resolve any logistical problems that arise during transit (e.g., Customs holds, vessel delays, demurrage charges) with minimal client impact.
  • Handle all customer invoicing and billing inquiries, ensuring accuracy and liaising with the Accounting department on collection or payment issues.
  • Actively work to build and maintain strong, trust-based relationships that encourage repeat business.
  • Prepare, process, and accurately check all essential documentation, including Bills of Lading (B/L), Arrival Notices, Delivery Orders, and Customs clearance paperwork.
  • Act as the main coordinator between customers, international agents, carriers, warehouses, and Customs brokers to ensure cargo moves smoothly and on schedule.
  • Track and trace shipments daily, proactively communicating status updates, potential delays, and exceptions to clients.
  • Coordinate inland transportation arrangements (trucking) for timely delivery to the customer's final destination.

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company Christmas gift
  • Company events
  • Health insurance
  • Paid training

Education:

  • Bachelor's (Preferred)

Experience:

  • CSR- IMPORT: 2 years (Required)

Work Location: In person

  • CSR- Call Center Agent

    3 weeks ago

    Quezon City, National Capital Region, Philippines Caldwell Communications Full time

    OverviewCSR- Call Center Agent - Nonvoice - No BPO Experience at Caldwell Communications. This role involves handling customer inquiries and providing information and assistance to clients via non-voice channels as required.Job ResponsibilitiesAnswers phone calls and provides important information/assistance to clientsChecks mail, fax, and internet mail to...

  • CSR Healthcare Account

    4 weeks ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    CSR Healthcare Account - College Graduate with or w/o work experienceSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.Required language(s): English.ResponsibilitiesHandles...

  • CSR Healthcare Account

    4 weeks ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    CSR Healthcare Account - Completed 2 years in College with 6 months work experienceSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.Required language(s):...

  • CSR - Nonvoice - No BPO Experience - Entry Level

    4 weeks ago

    Quezon City, National Capital Region, Philippines Caldwell Communications Full time

    OverviewCSR - Nonvoice - No BPO Experience - Entry Level at Caldwell Communications. Open to candidates with varying experience levels and a focus on customer service deliverables.ResponsibilitiesAnswers phone calls and provides important information/assistance to clientsChecks mail, fax, and internet mail to provide customer assistanceCommunicates with...

  • CSR - Encouraging College Graduate Without BPO Experience

    4 weeks ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    CSR - Encouraging College Graduate without BPO ExperienceSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.ResponsibilitiesHandles inbound calls on the first call, through the...

  • CSR - Completed Atleast 2 Years In College With Or W/o Experience

    4 weeks ago

    Quezon City, National Capital Region, Philippines Jocson College Inc. Full time

    CSR - Completed atleast 2 years in College with or w/o ExperienceSagilityNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree, Some College (But did not graduate) on any course.Fresh Grad / Entry Level specializing in Customer Service or equivalent.ResponsibilitiesHandles inbound calls on the first call,...

  • Customer Service Associate

    3 days ago

    Makati City, National Capital Region, Philippines Anchor Land Holdings Inc. Full time ₱600,000 - ₱1,200,000 per year

    ​The Customer Service Associate is responsible for handling transactions and reports to clients by coordinating with the related parties. Prepares correspondences, mailers, as well as updates to clients and attends to On-line and / or telephone inquiries.QUALIFICATIONS:Candidate must possess at least Bachelor's/College Degree in Business...

  • Mass Hiring

    4 weeks ago

    Quezon City, National Capital Region, Philippines Caldwell Communications Full time

    Mass Hiring - CSR Call Center - Voice/Nonvoice- No BPO ExperienceJoin to apply for the Mass Hiring - CSR Call Center - Voice/Nonvoice- No BPO Experience role at Caldwell CommunicationsJob ResponsibilitiesAnswers phone calls and provides important information/ assistance to clientsChecks mail, fax, and internet mail to provide customer assistanceCommunicates...

  • Up to 23K

    4 weeks ago

    Quezon City, National Capital Region, Philippines Caldwell Communications Full time

    OverviewJoin to apply for the Up to 23K - Call Center CSR Agent - Hotel Reservation Account role at Caldwell CommunicationsBenefitsCompetitive Salary13th Month PayHMO with 3 free Beneficiaries on Day One20% ND Maternity/Paternity LeaveOpportunity for rapid career growth for Top PerformersRetirement/Life Insurance for Qualified StaffWork-life Balance...

  • Senior Organizational Resilience and Security Administration Officer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Asian Development Bank Full time $800,000 - $1,000,000 per year

    SHARE THIS PAGEReference Number250678Position LevelTL6DepartmentCorporate Services DepartmentDivisionOrganizational Resilience UnitLocationAsian Development Bank HeadquartersDate PostedFriday, August 22, 2025Closing DateFriday, September 5, :59 p.m Manila Time, 0800 GMT)Join Our Mission to Foster Prosperity in AsiaAre you ready to make a difference on the...