Collections Officer
1 week ago
As a Collections Officer, you will manage a portfolio of overdue accounts, build strong customer relationships, and negotiate payment solutions to recover outstanding balances.
Key Responsibilities:
- Handle inbound/outbound calls to resolve overdue accounts
- Negotiate repayment plans and resolve customer issues
- Assess account risk and escalate when necessary
- Maintain accurate records and update customer information
- Conduct skip tracing and refer leads to the Sales team
- Support ad hoc tasks and provide feedback to supervisors
Qualifications:
- 1+ year Call Centre/BPO experience
- Experience in Collections is needed
- Strong communication, time management, and computer skills
- Attention to detail and goal-oriented mindset
- Experience with Australian clients and/or Energy sector a plus
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