Collections Officer

1 week ago


Quezon City, National Capital Region, Philippines Kinect Incorporated Full time ₱300,000 - ₱450,000 per year

As a Collections Officer, you will manage a portfolio of overdue accounts, build strong customer relationships, and negotiate payment solutions to recover outstanding balances.

Key Responsibilities:

  • Handle inbound/outbound calls to resolve overdue accounts
  • Negotiate repayment plans and resolve customer issues
  • Assess account risk and escalate when necessary
  • Maintain accurate records and update customer information
  • Conduct skip tracing and refer leads to the Sales team
  • Support ad hoc tasks and provide feedback to supervisors

Qualifications:

  • 1+ year Call Centre/BPO experience
  • Experience in Collections is needed
  • Strong communication, time management, and computer skills
  • Attention to detail and goal-oriented mindset
  • Experience with Australian clients and/or Energy sector a plus


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