Collection Officer

3 days ago

Makati City, National Capital Region, Philippines Capital Credit Solutions Pty Ltd Full time ₱900,000 - ₱1,200,000 per year

About the role

As a fulltime Collection Officer with Capital Credit Solutions Pty Ltd, you will play a crucial role in the company's debt recovery efforts. Based in Makati City Metro Manila, this position is focused on contacting customers with outstanding balances, negotiating payment plans, and resolving delinquent accounts. Your expertise in collections within the Call Centre & Customer Service industry will be instrumental in driving the company's financial performance.

What you'll be doing

  • Contacting customers via phone, email, and other channels to discuss outstanding balances and negotiate payment plans
  • Maintaining detailed records of all customer interactions and payment arrangements
  • Identifying and escalating complex or unresolved cases to appropriate team members
  • Complying with all relevant laws, regulations, and company policies regarding debt collection practices
  • Providing excellent customer service while firmly representing the company's financial interests
  • Collaborating with cross-functional teams to develop and refine collections strategies

What we're looking for

  • At least 2-3 years of experience in debt recovery, collections, or related field, with a strong background in Australian collections practices and skip tracing techniques is a must.
  • Experience managing 2-3 years delinquent accounts and must have BPO experience
  • Excellent proficiency in English, both verbal and written
  • Ability to multitask and work efficiently in a fast-paced environment
  • Strong negotiation skills, with the ability to handle difficult conversations tactfully
  • Strong attention to detail and the ability to maintain accurate records
  • Proficiency in Microsoft Office, Google Suit applications and customer relationship management (CRM) software
  • Knowledge of relevant laws and regulations governing debt collection practices
  • A driven, persistent, and solutions-oriented mindset

What we offer:

At Capital Credit Solutions Pty Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, you can expect:

  • Fixed 8am-5pm Monday-Friday schedule, Weekends Off
  • Competitive compensation package
  • Additional bonus of Php2,500 for employees with perfect attendance every month
  • Monthly Transportation allowance Php2,500
  • Day 1 HMO allowance for employee and 1 dependent for FREE
  • Paid vacation and Sick leave – Unused sick leave convertible to cash by end of year.
  • Referral Bonus Program for successful hires
  • Annual performance review
  • All Philippine and Australian Holidays NO WORK WITH PAY – Perfect for vacation with family and friends.
  • Additional paid time off over Christmas - approx two weeks
  • Career advancement opportunities - 100% of leadership team promoted from within.
  • State of the art user friendly in-house software system (easy to understand).
  • Company engagement such as Employee Appreciation Day and MORE
  • A collaborative and inclusive company culture

If you are interested in this exciting opportunity, please apply now.

  • Collections Officer

    2 weeks ago

    Makati City, National Capital Region, Philippines Security Bank Corporation Full time ₱900,000 - ₱1,200,000 per year

    About the RoleAs a Collections Officer, you will perform collection activities through outbound communication efforts via the bank's devices and document all transactions into the collections system for loans or credit card products. The purpose of this role is to collect due amounts and ensure client information in the database is accurate and up to...

  • Credit & Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines AALIYAH DELICATESSEN AND COLD STORAGE INC. Full time ₱900,000 - ₱1,200,000 per year

    About the role We are seeking an experienced Credit & Collection Officer to join our team at AALIYAH DELICATESSEN AND COLD STORAGE INC.' in our Makati City, Metro Manila office. This full-time position will be responsible for managing our accounts receivable and credit control processes to ensure timely collection of payments from our customers.What you'll...

  • Credit and Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines Cost U Less, Inc. Full time ₱240,000 - ₱300,000 per year

    Cost U Less Incorporated is a leading provider of interior finishes and furniture, catering to various interior needs. With a strong presence in the market for over 16 years, Cost U Less has been the go-to supplier of commercial office and restaurant furniture in the Philippines.Our innovative and growing company is looking to fill the role of Credit and...

  • Collection Officer

    1 day ago

    Makati City, National Capital Region, Philippines STELSEN INTEGRATED SYSTEMS INC. Full time ₱104,000 - ₱130,878 per year

    Key Responsibilities:Contact clients/customers to follow up on outstanding payments.Issue reminders, statements of account, and collection notices as needed.Negotiate payment arrangements and resolve billing or account discrepancies.Maintain accurate records of collections, communications, and transactions.Prepare daily, weekly, and monthly collection...

  • BILLING ANG COLLECTIONS OFFICER

    3 days ago

    Makati City, National Capital Region, Philippines AHD Advance Communication System, Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the role The Billing and Collections Officer is responsible for ensuring accurate, timely billing to clients and effective management of accounts receivable. This role requires strong attention to detail, customer service, and coordination skills to manage client accounts, resolve billing issues, and secure timely payments, supporting the company's...

  • Remedial & Collections Officer

    1 day ago

    Makati City, National Capital Region, Philippines ProCredit Financing Corp Full time ₱900,000 - ₱1,200,000 per year

    About UsProCredit is a tech-enabled SME lender led by a seasoned team with 50+ years of combined experience at Citigroup, Standard Chartered, ANZ, and ADB. We're on a mission to close the credit gap for growing businesses in the Philippines through data-driven underwriting and flexible, risk-based lending.We pay above market, value ambition, and offer...

  • Collections Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Kinect Inc. Full time ₱400,000 - ₱600,000 per year

    We are looking for a Collections Officer to handle outbound calls with customers whose accounts are overdue. You will focus on recovering outstanding payments, providing excellent customer service, negotiating repayment solutions, and maintaining accurate account records.Key Responsibilities:Manage overdue accounts through calls and follow-upsNegotiate...

  • Collections Officer

    1 week ago

    Quezon City, National Capital Region, Philippines Kinect Incorporated Full time ₱300,000 - ₱450,000 per year

    As a Collections Officer, you will manage a portfolio of overdue accounts, build strong customer relationships, and negotiate payment solutions to recover outstanding balances.Key Responsibilities:Handle inbound/outbound calls to resolve overdue accountsNegotiate repayment plans and resolve customer issuesAssess account risk and escalate when...

  • Collection Officer

    1 week ago

    Quezon City, National Capital Region, Philippines Camfin Lending Inc Full time ₱240,000 per year

    Key ResponsibilitiesNegotiate and implement special payment arrangements with customers.Monitor collection performance and execute action plans in coordination with the Team Head.Coordinate and schedule collection activities as required.Perform administrative tasks and other related duties as assigned.QualificationsCandidate must possess at least a...

  • cbs - collections back office assistant

    3 weeks ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Press Tab to Move to Skip to Content LinkHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure...