Central Operations Manager

2 weeks ago

Work from Home, Philippines MUVR Full time ₱1,000 - ₱2,000 per year

Position Overview

We're looking for a Central Operations Manager to join our core Operations team. This role owns the systems, processes, and automation infrastructure that power Muvr's day-to-day operations across every department — from Customer Support and DriverOps to Marketing, Product, and Engineering.

Key Responsibilities

  1. Build & Maintain Internal Systems

  2. Develop, implement, and continuously improve operational systems across all departments.

  3. Standardize workflows, SOPs, and process documentation for Customer Service, DriverOps, PartnerOps, Marketing, and Support.
  4. Audit workflows weekly to improve clarity, scalability, and efficiency.

  5. Centralize company knowledge across ClickUp, Google Drive, and other shared tools.

  6. KPI, Reporting, & Accountability Infrastructure

  7. Build and maintain dashboards tracking daily, weekly, and monthly departmental performance.

  8. Define reporting standards and ensure consistent, timely submissions from all team leads.
  9. Identify metric gaps, inconsistencies, and process breakdowns.

  10. Automate KPI collection, monitoring, and escalation workflows for full visibility.

  11. Process Optimization & Automation

  12. Partner with Product, Engineering, and DevOps to automate repetitive operational tasks.

  13. Design automation workflows using ClickUp, Zapier, Google Sheets, and internal tools.
  14. Eliminate bottlenecks, redundancies, and manual inefficiencies across departments.

  15. Continuously drive toward leaner, faster, and more scalable operations.

  16. Cross-Functional Coordination

  17. Collaborate daily with department heads to identify blockers, gaps, and improvement opportunities.

  18. Partner closely with Community Operations to enhance systems for Customer Support, DriverOps, and PartnerOps.
  19. Support Marketing in workflow structure, asset distribution, and performance reporting.

  20. Work with Product and Engineering on coordination, SOP creation, and rollout of new features or tools.

  21. Operational Audits & Quality Control

  22. Conduct weekly system and workflow audits across all departments.

  23. Evaluate accuracy, compliance, and scalability of key processes.
  24. Identify and fix broken workflows or documentation gaps.

  25. Ensure full compliance with company SOPs across teams.

  26. Documentation Ownership

  27. Create, maintain, and manage all SOPs, playbooks, process maps, and operational manuals.

  28. Guarantee all teams have accurate, version-controlled access to documentation.
  29. Ensure processes are regularly reviewed, updated, and accessible cross-functionally.

Qualifications

  • 3–7+ years of experience in Operations, Business Operations, or Process/Systems Management.
  • Proven success designing and scaling internal systems and operational frameworks.
  • Advanced proficiency in tools like ClickUp, Notion, Zapier, Google Workspace, and workflow automation.
  • Highly analytical, structured, and organized approach to problem-solving.
  • Strong ability to work cross-functionally and connect departments seamlessly.
  • Track record of diagnosing operational inefficiencies and implementing measurable improvements.
  • Experience in a startup or marketplace environment is preferred.

Job Type: Full-time

Pay: Php1, Php2,000.00 per day

Benefits:

  • Work from home

Work Location: Remote

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