Email Support Representative

4 days ago

Pasay, National Capital Region, Philippines Reliasourcing Full time ₱900,000 - ₱1,200,000 per year

Job Title: Email Support Representative (With Gaming Account Experience)

Work Setup: Work Onsite in Pasay

Qualifications:

  • Minimum 1 year of customer support experience, with at least 1 year in gaming-related support (email/chat for mobile apps preferred).
  • Strong written English communication skills with excellent grammar and tone awareness.
  • Empathetic, player-first mindset with the ability to handle frustrated users professionally.

Requirements:

  • Familiarity with gaming culture and multiple genres (e.g., RPGs/MMORPGs, FPS, MOBA, Simulation, Casual Mobile Games)
  • Background or familiarity with gaming across multiple genres, such as: RPGs/MMORPGs (e.g., World of Warcraft, Final Fantasy, Genshin Impact) FPS/TPS (e.g., Call of Duty, Valorant, Apex Legends) MOBA (e.g., League of Legends, DOTA 2, Mobile Legends) Simulation/Strategy (e.g., The Sims, Civilization, Clash of Clans) Survival/Adventure (e.g., Minecraft, Rust, Zelda, Baldur's Gate)
  • Experience with ticketing systems (e.g., Zendesk, Freshdesk, Helpshift) preferred.
  • Escalate bugs, payment disputes, or technical issues to the right teams
  • Tech-savvy and comfortable using multiple tools and systems simultaneously.
  • Willing to work onsite with a rotating schedule, including weekends and holidays.
  • Quick learner with strong product knowledge retention.
  • Strong time management and task prioritization skills.
  • Ability to work well under pressure and think on your feet.

Job Type: Full-time

Benefits:

  • Paid training

Work Location: In person

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