Event Support Generalist

5 days ago

Iloilo City, Western Visayas, Philippines Remitly Full time ₱250,000 - ₱500,000 per year

Job Description:


• To provide event support assistance to all inbound queries.


• Handle all Inbound call, email, chat and social media inquiries for all RX Events -


• Inbound calls – attendee, exhibitor and conference calls across all RX shows - questions

vary from registration, general show info, pricing, etc.


• Outbound calls – Outreach to attendees and exhibitors to increase attendance at shows

and assist with the registration process. Matchmaking calls when needed by shows.


• Read and respond to all email inquiries for all RX Shows daily

Key responsibilities:

Event Support & Query Management


• Provide event support on exhibitor portals and visitor registration.


• Respond quickly and efficiently to customer queries initially via chat, email, telephone,

and social media.


• Proactively seek out information about each show to be to be able to provide accurate

information to customers.


• Listen actively, identify customer needs and deliver excellent service at every

interaction that reinforces RX as a supplier of choice


• Ensure all communication, written or verbal, is clear, concise, polite and informative.


• Provide ad-hoc support to show teams


• Take ownership of queries from start to finish


• Ensure tasks and workload are completed to agreed SLA

Process improvement


• Identify process/functional inefficiencies that damage the customer experience or hinder

our ability to provide first class event support and escalate to CRM with suggestions as

appropriate


• Ensure training, process and best practice is adhered to


• Work collaboratively with the CRE's and CRM to improve processes


• Ensure information is captured and communicated in accordance with standards and

reporting requirements

Information Analysis


• Ensure that all queries are categorized appropriately in order that management reporting

be accurate.


• Ad hoc analysis of email traffic to identify trends or patterns that can be used to

implement chang

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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