Groups & Meetings Support Executive - Hindi

Role Purpose

Provides support to IHG's Sales Teams by facilitating and managing leads received through phone or email. This may involve working directly with sellers, Regional Directors, clients and hotels to enter inquiries into the system, performing follow up tasks, reviewing and collating proposals, creating lead crediting cases and acting as a liaison between clients, hotels and stakeholders. This role may also require light reporting and cross-functional support for additional projects and tasks.

Key Accountabilities

• Fulfill and where possible exceed customer expectations in the conversion of inquiries into an IHG-branded hotel with a focus on generating the best levels of revenue.
• Work with clients to identify their needs and source the IHG properties that can best accommodate them.
• Actively gather the necessary specifications for our hotel(s) to make a bid decision.
• Handle inquiries efficiently and accurately enter leads into the system within the prescribed response times.
• Follow up, review and collate proposals for delivery to the client.
• Ensure timely follow-ups and pursuit of business with clients, stakeholders and hotels to drive conversion.
• Where first-choice property is not available, cross-sell the client to another IHG-branded property.
• Participate in negotiations when needed.
• Document tasks and follow up actions in our CRM system.
• Work with leads entered through external sources.
• Maintain a high level of knowledge on IHG's brands, processes and policies.
• Find optimum ways to communicate and escalate issues and opportunities to stakeholders.

Key Skills & Experiences

Education

• At least two years of tertiary education or the equivalent local requirement.

Experience

• Prefer at least one (1) year of business experience in a Hotel Guest Relations, Hotel Sales environment or any equivalent experience.

Technical Skills and Knowledge

• Ability to take initiative, meet deadlines and commitments, and complete tasks and projects as required.
• Must be highly organized.
• Ability to follow documented procedures.
• Demonstrate clear and effective verbal and written skills.
• Verbal and written fluency in English, and if the role calls for it, a second language as necessary to support the region.
• Ability to build, manage and maintain relationships with internal and external stakeholders.
• Ability to communicate professionally with management, clients, hotels and stakeholders.

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.

Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.

We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate.

We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.