Voice/Non Voice Account CEBU IT Park Up to 24k Package(Online Process)
3 hours ago
The Opportunity
We are seeking a dedicated and customer-focused individual to join our team as a Voice/Non-Voice Account Representative at our office in Cebu IT Park. In this dynamic role, you will be responsible for providing exceptional customer service and support to our valued clients. Whether handling voice-based or non-voice inquiries, your ability to communicate effectively and resolve issues efficiently will be crucial to the success of our business.
Key Responsibilities
- Handle inbound and outbound customer calls, addressing a wide range of inquiries and concerns with empathy and professionalism
- Provide accurate information and guidance to customers, resolving issues in a timely and effective manner
- Engage in non-voice customer interactions, such as email, chat, and social media, maintaining the same high level of service
- Collaborate with team members to share best practices and contribute to the continuous improvement of customer service processes
- Adhere to all company policies, procedures, and quality standards to ensure a consistently positive customer experience
What We're Looking For
- Strong communication and interpersonal skills, with the ability to build rapport and connect with customers
- Excellent problem-solving and critical thinking abilities to effectively resolve complex customer issues
- Proven track record in a customer service or call centre environment, preferably in the IT or telecommunications industry
- Proficiency in English, both written and verbal, with the ability to adapt communication style to customer needs
- Adaptability and resilience to thrive in a fast-paced, dynamic work environment
- Commitment to continuous learning and a desire to grow within the organisation
What We Offer
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Opportunities for career advancement and professional development
- Collaborative and supportive work environment, with a focus on work-life balance
- Access to cutting-edge technologies and a dynamic, innovative work culture
About Us
AHEAD INTERNATIONAL EMPLOYMENT, INC' is a leading provider of customer service solutions, delivering exceptional service to clients across a diverse range of industries. With a strong presence in Cebu, we are committed to providing a rewarding and fulfilling work experience for our employees, while continuously driving innovation and excellence in the call centre and customer service sector.
If you're ready to join a dynamic team and embark on an exciting career path, we encourage you to apply now
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