Operations Manager

Job Title: Operations Manager

Location: San Fernando City, Pampanga

Reports to: Property Manager / Condominium Corporation / Developer

Employment Type: Full-Time

Job Summary:

The Operations Manager is responsible for overseeing the day-to-day operations of the high-rise condominium, ensuring that all facilities, services, and building systems are functioning efficiently and in compliance with regulatory standards. The role requires strong leadership and organizational skills, with a focus on delivering excellent service to residents and maintaining the property in prime condition.

Key Responsibilities:1. Building Operations & Maintenance

• Supervise maintenance of all building systems (elevators, HVAC, fire protection systems, plumbing, electrical, generators, etc.).
• Coordinate preventive maintenance schedules and emergency repairs.
• Oversee cleanliness, sanitation, and general upkeep of all common areas (lobby, hallways, amenities, parking, etc.).

2. Security & Safety

• Manage security personnel or contractors to ensure 24/7 safety of residents and property.
• Ensure implementation of safety protocols and emergency preparedness (fire drills, evacuation plans).
• Conduct regular inspections and incident investigations when needed.

3. Staff Management

• Supervise and evaluate performance of all on-site staff including maintenance, housekeeping, security, and front desk personnel.
• Manage work schedules, training, and performance improvement plans.

4. Vendor and Contractor Coordination

• Source, evaluate, and manage service providers (e.g., pest control, elevator servicing, waste management, landscaping).
• Monitor compliance with service level agreements and contract terms.

5. Budgeting and Financial Monitoring

• Assist the Property Manager and Board in preparing and managing the annual operating budget.
• Monitor expenses related to operations and recommend cost-saving measures.
• Oversee inventory and procurement of maintenance supplies and equipment.

6. Resident Relations

• Serve as the point of contact for operational concerns and complaints from residents.
• Maintain professional and timely communication with homeowners/tenants.
• Support community events and resident engagement initiatives as needed.

7. Regulatory Compliance

• Ensure compliance with all LGU and national government requirements (BFP, DOLE, HLURB/ DHSUD, DENR, etc.).
• Oversee documentation for building permits, safety inspections, sanitation, and waste disposal.

8. Reporting and Documentation

• Submit regular reports on operations, maintenance status, incidents, and staff performance to the Property Manager or Condominium Corporation.
• Maintain accurate records of maintenance, expenses, vendor contracts, and incident logs.

Qualifications:

• Bachelor's degree in Business Administration, Property Management, or related field.
• At least 2–5 years of experience in condominium or property management (preferably high-rise).
• Strong leadership and people management skills.
• Working knowledge of building systems and preventive maintenance.
• Familiar with BFP, HLURB/DHSUD, and local government compliance requirements.
• Excellent communication and organizational skills.
• Proficient in MS Office and building management software (if applicable).
• Residing in or near San Fernando, Pampanga is a plus.

Work Schedule:

• Monday to Saturday (with on-call availability during emergencies)

Compensation:

• Competitive monthly salary (based on qualifications and experience)
• Statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th-month pay)

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• San Fernando (Pampanga, Central Luzon): Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Property Manager: 2 years (Required)

Location:

• San Fernando (Pampanga, Central Luzon) (Required)

Work Location: In person