Operations Manager

4 days ago

San Fernando, Central Luzon, Philippines J Tanglaw Group of Pawnshops, Inc. Full time ₱900,000 - ₱1,200,000 per year

Overview:

J Tanglaw Group of Pawnshops, Inc. is a trusted name in the pawning industry, committed to providing accessible and reliable financial services to our valued customers. With a growing network of branches, we pride ourselves on upholding the highest standards of customer service, operational excellence, and regulatory compliance.

Job Description:

We are looking for an experienced Operations Manager to oversee branch operations, drive sales performance, and lead a high-performing team.

Key Responsibilities:

  • Lead day-to-day operational management across multiple pawnshop branches.
  • Develop and implement sales strategies to achieve business growth and profitability targets.
  • Manage, coach, and evaluate branch personnel to ensure optimal performance and customer service.
  • Ensure compliance with all internal policies, AMLA regulations, and BSP requirements.
  • Monitor financial and operational reports, identifying opportunities for improvement and risk mitigation.
  • Collaborate with senior management in setting strategic goals and operational plans.
  • Conduct regular audits and branch visits to ensure alignment with company standards.

Qualifications:

  • Bachelor's degree in Business Administration, Finance, or any related field.
  • Minimum of 3 years experience in operations or branch management, preferable in a financial institution or pawnshop setting.
  • Strong knowledge of AMLA and BSP regulations.
  • Proven track record in driving sales performance and managing multi-branch operations.
  • Excellent leadership, interpersonal, and decision-making skills.
  • Strong analytical and problem-solving capabilities.
  • Willing to travel and visit different branches.

Job type: Onsite, Full-time

Location: Dolores, San Fernando, Pampanga

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