Operations Manager
5 days ago
Overview:
J Tanglaw Group of Pawnshops, Inc. is a trusted name in the pawning industry, committed to providing accessible and reliable financial services to our valued customers. With a growing network of branches, we pride ourselves on upholding the highest standards of customer service, operational excellence, and regulatory compliance.
Job Description:
We are looking for an experienced Operations Manager to oversee branch operations, drive sales performance, and lead a high-performing team.
Key Responsibilities:
- Lead day-to-day operational management across multiple pawnshop branches.
- Develop and implement sales strategies to achieve business growth and profitability targets.
- Manage, coach, and evaluate branch personnel to ensure optimal performance and customer service.
- Ensure compliance with all internal policies, AMLA regulations, and BSP requirements.
- Monitor financial and operational reports, identifying opportunities for improvement and risk mitigation.
- Collaborate with senior management in setting strategic goals and operational plans.
- Conduct regular audits and branch visits to ensure alignment with company standards.
Qualifications:
- Bachelor's degree in Business Administration, Finance, or any related field.
- Minimum of 3 years experience in operations or branch management, preferable in a financial institution or pawnshop setting.
- Strong knowledge of AMLA and BSP regulations.
- Proven track record in driving sales performance and managing multi-branch operations.
- Excellent leadership, interpersonal, and decision-making skills.
- Strong analytical and problem-solving capabilities.
- Willing to travel and visit different branches.
Job type: Onsite, Full-time
Location: Dolores, San Fernando, Pampanga
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