Seller Admin Assistant

2 days ago

Pasay, National Capital Region, Philippines SM Development Corporation Full time ₱252,000 per year

Handle seller inquiries, resolve issues, and provide guidance to sellers on various aspects of selling, including account management, project inquiries, and other inquiries regarding their commissions, sales funds & other related concerns.

Duties and Responsibilities:

  • Serve as the primary point of contact for sellers, offering timely and comprehensive support via email, walk-in, and over phone.
  • Assist sellers with account setup & basic troubleshooting (online accounts), pricing, and other platform-related tasks
  • Collaborate with cross-functional teams, including project development, operations, and finance, to address seller concerns and
  • implement solutions.
  • Document all seller interactions, including inquiries, resolutions, and feedback, in our CRM system / data base.
  • Identify trends or patterns to proactively address potential issues and opportunities for improvement.
  • Stay informed about updates, policy changes, and trends affecting sellers, and communicate relevant information effectively to SRTD Training.
  • Provide input and suggestions for improving the seller support process, tools, and resources to enhance overall efficiency and effectiveness.

Qualifications:

  • Graduate of four-year College Course, preferably Business or Arts and Communication
  • Preferably 1–2 years in customer service, e-commerce, or helpdesk support.
  • Knowledgeable in SAP, Chat and email support platforms, Microsoft Office or Google Workspace
  • Strong communication and interpersonal skills
  • Problem-solving and conflict resolution abilities
  • Ability to multitask and manage time efficiently
  • Amenable to work in Pasay City, from 9AM to 6PM.

Job Type: Full-time

Pay: From Php21,000.00 per month

Ability to commute/relocate:

  • Pasay: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Work Location: In person

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