Scheduler

4 days ago

Taguig, National Capital Region, Philippines Easy Payroll Global Full time ₱900,000 - ₱1,200,000 per year

Hiring for our Client | Recruitment managed by EPG

Location: Taguig City

Work Setup: 100% Onsite (Work from Office)

What you'll be doing:
  • Monitor real-time queues and collaborate with multiple vendor partners to achieve Key Performance Indicators (KPIs).
  • Manage daily and intraday performance reports, providing updates to leadership.
  • Ensure daily and intraday schedule adherence.
  • Analyze past call volumes, interval arrival patterns, and staffing patterns.
  • Re-allocate inbound volume and staffing assignments as needed.
  • Encode exceptions into Workforce Management (WFM) tools.
  • Act as point of contact for additional in-center pullout requests internally and from vendors.
  • Communicate real-time impacts such as outages, unexpected volume influxes, or vendor issues.
What we look for in you:
  • Passion for delivering excellent customer experience.
  • Minimum of 1 year of relevant experience in Workforce Management or Operations.
  • Strong background in real-time management, reporting, scheduling, and capacity planning.
  • Proficiency in workforce management tools.
  • Ability to analyze large data sets to identify trends and patterns.
  • Advanced skills in spreadsheet tools such as Excel and Google Sheets.
  • Flexible and adaptable to the evolving needs of a high-growth, fast-paced organization.
  • Excellent written and verbal communication skills.
  • Strong collaboration skills with the ability to work across departments to optimize resource utilization and performance.

  • Project Scheduler

    2 days ago

    Taguig, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱600,000 - ₱1,200,000 per year

    The Scheduling Assistant will play a critical role in ensuring timely delivery of engineering projects by managing schedules, communicating with internal teams and clients, and maintaining accurate records.Key ResponsibilitiesSchedule Coordination: Create, update, and maintain project schedules using scheduling software to ensure alignment with project...

  • Scheduler (Workforce)

    2 weeks ago

    Taguig, National Capital Region, Philippines Outsourcey Global, Inc. Full time ₱120,000 - ₱180,000 per year

    Job Title: SchedulerJob Type: Full-TimeWork Setup: OnsiteLocation: BGC, TaguigIndustry: Banking & Financial ServicesAbout the Role:We are seeking a detail-oriented Scheduler with experience in the banking and finance industry to join our team onsite in BGC, Taguig. You will play a crucial role in managing staff schedules to ensure optimal coverage and...

  • Lead-Scheduling

    4 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱1,000,000 - ₱3,000,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...

  • Project Scheduler

    4 days ago

    Taguig, National Capital Region, Philippines T One Project Management Inc. Full time ₱900,000 - ₱1,200,000 per year

    REQUIREMENTS:Graduate of Bachelor's degree in Civil Engineering, Construction Management, or related field. Specialization (if there's any) should be relevant to Construction, Construction Management, or Project Management.At least three (3) years of experience in construction as part of Project Management Team, Construction Management Team, General...

  • Lead-Scheduler

    4 weeks ago

    Taguig, National Capital Region, Philippines Sutherland Global Full time

    Company Description:Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • Workforce Scheduler

    9 hours ago

    Taguig, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time $70,000 - $120,000 per year

    ENJOY THE BENEFITS OF WORKING IN A HYBRID SET-UPWork with flexibility at home, take a free lunch when you're onsite. A Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual...

  • Workforce Scheduler

    10 hours ago

    Taguig, National Capital Region, Philippines Electrodry Full time ₱360,000 - ₱420,000 per year

    ENJOY THE BENEFITS OF WORKING IN A HYBRID SET-UPWork with flexibility at home, take a free lunch when you're onsite.A Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual...

  • Metro TX Scheduler

    4 days ago

    Taguig, National Capital Region, Philippines Acquire Intelligence Full time ₱30,000 - ₱60,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAcquire BPO is an award-winning business process outsource provider, to some of the world's largest brands operating...

  • Medical Scheduling Administrator

    4 days ago

    Taguig, National Capital Region, Philippines AS White Global Full time $40,000 - $50,000 per year

    THE OPPORTUNITYOur partner, a prominent U.S.-based company with over three decades of expertise across the legal and insurance sectors, specializing in medical and insurance support services - is looking to expand their team in the Philippines.They are looking for a Medical Scheduling Administrator to join their team and play a key role in scheduling and...

  • Production Scheduler 2

    4 weeks ago

    Taguig, National Capital Region, Philippines IQVIA Argentina Full time

    OverviewProduction Control (PC) provides 24 x 365 on-site support of all production processing streams in a multi-platform environment. A key to providing this support is the presence of a PC Analyst that is trained on the IMS products and familiar with the various tools and platforms on which these products process. PC Analyst, under broad guidance monitors...