Workforce Scheduler

1 week ago

Taguig, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time $70,000 - $120,000 per year

ENJOY THE BENEFITS OF WORKING IN A HYBRID SET-UPWork with flexibility at home, take a free lunch when you're onsite.

A Great Place to Work Certified: Enjoy these perks

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Flexibility & Balance: Hybrid work setup (BGC & Home)

ABOUT THE ROLEAs a Scheduler, you'll connect clients and staff, making sure Protection Officers are scheduled, briefed, and ready. The role demands precision, speed, and sound judgment to handle job requests, updates, and urgent changes.

FILL YOUR DAYS WITH:

Rostering & Scheduling

  • Manage scheduling and reserve Protection Officers (POs) for long-term client projects.
  • Process and log client job requests through the Service Desk using MCRStaff.
  • Confirm shift acceptance with POs and proactively fill vacant shifts.
  • Track PO availability and ensure accurate rostering at all times.
  • Liaise with clients regarding absences, replacements, and shift concerns.
  • Review candidate suitability and assign roles accordingly.
  • Maintain up-to-date job orders, candidate profiles, and system records.

System Navigation & Ticketing

  • Utilize MCRStaff and SAP Ariba to manage and resolve Service Desk tickets.
  • Ensure all requests are actioned and closed within SLA timelines.

Email & Communication Management

  • Monitor and organize emails to ensure timely follow-ups.
  • Provide clear, professional communication with clients and staff.

COULD THIS BE YOU?(Role & Qualifications)

  • 2+ years' experience in administration, coordination, or scheduling
  • Proficient in Microsoft Office (Excel) and familiar with Google Sheets
  • Process-driven mindset with focus on continuous improvement
  • Tech-savvy and quick to learn internal systems and tools
  • Able to work independently with minimal supervision

YOUR ENERGY MATTERS (Soft Skills)

  • Detail-oriented with strong critical thinking and sound judgment
  • Highly organized, self-motivated, and deadline-driven
  • Strong verbal and written communication skills
  • Resourceful, solution-oriented, and proactive in daily operations
  • Demonstrates professional discretion and cultural sensitivity
  • Takes initiative and full ownership of responsibilities

Think you've got what it takes? We'd love to hear from you

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