Workforce Scheduler

1 week ago

Taguig, National Capital Region, Philippines Electrodry Full time ₱360,000 - ₱420,000 per year

ENJOY THE BENEFITS OF WORKING IN A HYBRID SET-UP

Work with flexibility at home, take a free lunch when you're onsite.

A Great Place to Work Certified: Enjoy these perks

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Flexibility & Balance: Hybrid work setup (BGC & Home)

ABOUT THE ROLE

As a Scheduler, you'll connect clients and staff, making sure Protection Officers are scheduled, briefed, and ready. The role demands precision, speed, and sound judgment to handle job requests, updates, and urgent changes.

FILL YOUR DAYS WITH:

Rostering & Scheduling

  • Manage scheduling and reserve Protection Officers (POs) for long-term client projects.
  • Process and log client job requests through the Service Desk using MCRStaff.
  • Confirm shift acceptance with POs and proactively fill vacant shifts.
  • Track PO availability and ensure accurate rostering at all times.
  • Liaise with clients regarding absences, replacements, and shift concerns.
  • Review candidate suitability and assign roles accordingly.
  • Maintain up-to-date job orders, candidate profiles, and system records.

System Navigation & Ticketing

  • Utilize MCRStaff and SAP Ariba to manage and resolve Service Desk tickets.
  • Ensure all requests are actioned and closed within SLA timelines.

Email & Communication Management

  • Monitor and organize emails to ensure timely follow-ups.
  • Provide clear, professional communication with clients and staff.

COULD THIS BE YOU? (Role & Qualifications)

  • 2+ years' experience in administration, coordination, or scheduling
  • Proficient in Microsoft Office (Excel) and familiar with Google Sheets
  • Process-driven mindset with focus on continuous improvement
  • Tech-savvy and quick to learn internal systems and tools
  • Able to work independently with minimal supervision

YOUR ENERGY MATTERS (Soft Skills)

  • Detail-oriented with strong critical thinking and sound judgment
  • Highly organized, self-motivated, and deadline-driven
  • Strong verbal and written communication skills
  • Resourceful, solution-oriented, and proactive in daily operations
  • Demonstrates professional discretion and cultural sensitivity
  • Takes initiative and full ownership of responsibilities

Think you've got what it takes? We'd love to hear from you

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Work Location: Hybrid remote in Taguig

  • Hiring: Workforce Scheduler

    4 days ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Sutherland is seeking an attentive and goal-oriented person to join us as a BPO Workforce Scheduler. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youThe Workforce Scheduler will be responsible for...

  • Workforce Scheduler

    1 week ago

    Taguig, National Capital Region, Philippines TECHNOGLOBAL TEAM, INC. Full time $70,000 - $120,000 per year

    ENJOY THE BENEFITS OF WORKING IN A HYBRID SET-UPWork with flexibility at home, take a free lunch when you're onsite. A Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion), annual...

  • Workforce Analyst

    2 days ago

    Taguig, National Capital Region, Philippines Shearwater Health Full time ₱900,000 - ₱1,200,000 per year

    TAKE THE NEXT STEP AND COMPLETE OUR 10-MIN. PRESCREENING INTERVIEW. This will save you a spot in our talent pool, and once considered as top talent, someone from our recruitment team will reach out to you to discuss more about the role.Join over 3000+ Healthcare Graduates who have trusted Shearwater CPO - Home of Clinicians. Apply now so you can:Stay healthy...

  • Workforce Manager

    6 days ago

    Taguig, National Capital Region, Philippines Movate Full time ₱900,000 - ₱1,200,000 per year

    Job title: WFM ManagerLocation:McKinley, Taguig (Onsite)Experience:3+ years of experience as WFM ManagerNo of Openings:1Responsibilities:Highly motivated individual with a passion for data analysis, workforce management, and performance coachingManage workforce analytics staffResponsible for manipulating and visualizing data from multiple sources to create...

  • Workforce WFM Manager

    2 days ago

    Taguig, National Capital Region, Philippines iOPEX Tech Full time ₱1,200,000 - ₱3,600,000 per year

    Looking for a new challenge? Join a company where YOU matterWe are hiring for awesome professionals for our pioneer team. Join us nowWorkforce ManagerWorkforce Team LeadWorkforce SchedulerWorkforce Real Time AnalystWe are looking for an awesome and talented Workforce Management Manager who wants to join our growing awesome WFM teamResponsibilities:Manage...

  • Workforce Management

    11 hours ago

    Taguig, National Capital Region, Philippines Qualis Support Services Limited Inc Full time ₱900,000 - ₱1,200,000 per year

    About the role Qualis Support Services is looking for a Workforce Management (WFM) Reporting Analyst to join our team in Taguig City, Metro Manila. As a fulltime Workforce Management Reporting Analyst, you will play a key role in transforming data into actionable insights that drive smarter workforce decisions. This role combines data analytics, reporting...

  • Workforce & Quality Expert Manager

    1 week ago

    Taguig, National Capital Region, Philippines BIITECH, LLC Full time ₱1,200,000 - ₱1,680,000 per year

    Job Title: Workforce & Quality Expert ManagerLocation: Onsite in Taguig | Night ShiftSalary: Up to PHP 140,000About the Role:We are seeking a data-driven and strategic leader to drive forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is key in optimizing workforce planning, improving...

  • Workforce & Quality Expert Manager

    1 week ago

    Taguig, National Capital Region, Philippines SpringSkill Full time ₱1,200,000 - ₱3,600,000 per year

    Job Title: Workforce & Quality Expert ManagerLocation: TaguigSalary: 140,000About the RoleWe are seeking a strategic and data-driven Workforce & Quality Expert Manager to lead the design, optimization, and continuous improvement of forecasting, scheduling, quality, and reporting functions within service desk and contact center operations.This senior...

  • Workforce & Quality Expert Manager

    6 days ago

    Taguig, National Capital Region, Philippines StaffLink Express Full time ₱1,200,000 - ₱2,400,000 per year

    Job Title:Workforce & Quality Expert ManagerCategory: Business Consulting, Strategy and Digital TransformationWork set up: Amenable to work onsite in TaguigWork shift: Night-shiftSalary budget: Up to PHP 140,000Experience: 5+yearsNon-negotiable:• 5–8 years of experience in workforce management, quality assurance, or operations analytics is required•...

  • Workforce & Quality Expert Manager

    1 week ago

    Taguig, National Capital Region, Philippines Musa's Group Full time ₱1,200,000 - ₱2,400,000 per year

    About the Role:We are seeking a strategic and data-driven Workforce & Quality Expert to lead the design, optimization, and continuous improvement of our forecasting, scheduling, quality, and reporting functions for service desk and contact center operations. This role is a key contributor to operational performance, bringing deep expertise in workforce tools...