Customer Support Supervisor
6 days ago
Benefits
• Competitive salary + night shift differential.
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Employee housing support (Free Apartment).
• International training and career development opportunities
职责 / Responsibilities:
● 带领客服团队达成服务指标(响应时间、解决率、客户满意度等) Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).
● 管理排班、绩效评估及日常运营 Manage scheduling, performance reviews, and daily operations.
● 与全球团队沟通,优化客户体验 Communicate with global teams to optimize customer experience.
要求 / Requirements:
● 有呼叫中心、BPO或线上客服团队管理经验 Experience in call center, BPO, or online service team management.
● 英语口语与书写流利 Fluent in spoken and written English.
● 有技术类产品支持经验者优先 Technical product support experience preferred.
-
Customer Support Positions
4 days ago
Baguio City, Cordillera Admin Region, Philippines xTool Official Full time ₱150,000 - ₱250,000 per yearCompany DescriptionxTool is committed to making creation simple through advanced technology and intuitive design. Our products support creativity for home crafters and small business owners alike. With a strong focus on innovation and community, we are dedicated to enhancing safety and empowering small businesses. xTool strives to bring the joy of creation...
-
Customer Service Supervisor
6 days ago
Baguio City, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per yearJob Description:1. Team Building SupportAssist the Philippines Country Lead in establishing and scaling the local customer service team.2. Training & Capability DevelopmentDevelop initial training programs and materials to ensure the team quickly gains customer service competencies.Continuously improve the local training framework to maintain high service...
-
Customer Service Specialist
1 week ago
Benguet, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time ₱150,000 - ₱250,000 per yearWe are looking for dedicatedcustomer service professionals (Specialist/ Team Lead)to join our growing team. You will be responsible for delivering exceptional service, resolving inquiries, and ensuring a positive customer experience. For Team Lead role, you will also lead, coach, and manage the customer service team to meet performance goals.Location:Benguet...
-
Support Analyst- Accounting
4 days ago
Baguio City, Cordillera Admin Region, Philippines Openmind Technologies Inc. Full time ₱250,000 - ₱500,000 per yearJob Title: Support Analyst - AccountingLocation: Baguio, Philippines (Onsite)Department: APAC Operations / Technical ServicesAbout the Role:As a Support Analyst- Accounting, you will add to the positive and supportive team dynamic, with an optimistic and open-minded approach. You'll be able to work autonomously but will value teamwork and support of those...
-
Restaurant Manager
6 days ago
Baguio City, Cordillera Admin Region, Philippines VIVA INTERNATIONAL FOOD & RESTAURANTS, INC. Full timeJOB DESCRIPTION:A. Ensures Customer SatisfactionExecutes Quality Service and Cleanliness Standards of the RestaurantEnsures an environment of Customer Awareness by supervisors and staff; monitors Customer Feedback; follows up on complaints and takes corrective actions to ensure Customer Satisfaction.B. Oversees the Implementation of Sales Building Activities...
-
Customer Service Representative/Lead
6 days ago
Baguio City, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time $20,000 - $30,000 per yearResponsibilities:Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.Monitor and follow up on customer feedback to ensure complete resolution of...
-
Electrical Supervisor
6 days ago
La Trinidad, Cordillera Admin Region, Philippines GNPower Dinginin & GNPower Mariveles Full timeJob ID: 1865Location: BeckelCompany: Hedcor, Inc.Department: Technical ServicesEmployment Type: ProbationaryWork Arrangement: HybridELECTRICAL SUPERVISOR - TEST AND DIAGNOSTICSThe Test and Diagnostics Supervisor will be responsible to oversee and coordinate electrical testing and diagnostic activities across Hedcor group. As the Electrical Support...
-
Retail Store Manager
1 week ago
Baguio City, Cordillera Admin Region, Philippines SM Retail Full time ₱250,000 - ₱500,000 per yearResponsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.Responsibilities:Sales Achievement PlanExecute directions and sales strategies to achieve or improve on sales targets.Propose innovative ideas to increase market share.Ensure that store is adequately manned and that personnel shifts are...
-
Management Trainee
6 days ago
Baguio, Cordillera Admin Region, Philippines Jollibee Group Full time ₱150,000 - ₱250,000 per yearTitle: Management Trainee - Session Rd, BaguioThe Management Trainee is Responsible For TheImplementation and assurance of compliance on Food, Safety and Cleanliness Programs for the assigned area.Day-to-day operations effectiveness of Dine-In and Take-Home Sales Services; Ensures customers' needs are attended to promptly.Sales building initiatives by...
-
Customer Service Supervisor
3 hours ago
Baguio, Philippines Starlight Business Consulting Services, Inc. Full timeOverview We are seeking an experienced and motivated customer service supervisor to lead our customer service team. The ideal candidate will oversee daily operations, ensure customer satisfaction, and provide guidance and training to team members. This role requires strong leadership, communication, and problem-solving skills. Responsibilities Lead the...