Customer Support Supervisor

5 days ago


Baguio City Cordillera Admin Region, Philippines xTool Official Full time ₱900,000 - ₱1,200,000 per year

Benefits


• Competitive salary + night shift differential.


• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).


• Employee housing support (Free Apartment).


• International training and career development opportunities

职责 / Responsibilities:

● 带领客服团队达成服务指标(响应时间、解决率、客户满意度等) Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.).

● 管理排班、绩效评估及日常运营 Manage scheduling, performance reviews, and daily operations.

● 与全球团队沟通,优化客户体验 Communicate with global teams to optimize customer experience.

要求 / Requirements:

● 有呼叫中心、BPO或线上客服团队管理经验 Experience in call center, BPO, or online service team management.

● 英语口语与书写流利 Fluent in spoken and written English.

● 有技术类产品支持经验者优先 Technical product support experience preferred.



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