Customer Support Positions

2 weeks ago

Baguio City Cordillera Admin Region, Philippines xTool Official Full time ₱150,000 - ₱250,000 per year

Company Description

xTool is committed to making creation simple through advanced technology and intuitive design. Our products support creativity for home crafters and small business owners alike. With a strong focus on innovation and community, we are dedicated to enhancing safety and empowering small businesses. xTool strives to bring the joy of creation to more people through continuous product innovation.

Role Description

This is a full-time, on-site role for a Customer Support position located in Baguio City. The Customer Support Specialist will be responsible for assisting customers with product inquiries, providing technical support, and ensuring customer satisfaction. Day-to-day tasks include responding to customer queries, troubleshooting technical issues, and maintaining customer relationships.

Qualifications

  • Customer Support and Technical Support skills
  • Strong Interpersonal Skills and Customer Satisfaction focus
  • Analytical Skills for problem-solving
  • Excellent communication skills
  • Ability to work efficiently on-site and manage time effectively
  • Experience in customer support or a related field is a plus
  • Proficiency in relevant software and tools

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