Customer Service Representative/Lead
5 days ago
Responsibilities:
- Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.
- Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
- Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
- Build and maintain positive customer relationships to enhance overall satisfaction and loyalty
Job Requirements:
- Proven experience in BPO customer service or support
(min. of 6 months for Representatives and at least 3 years for Team Lead role) - Strong verbal and written English communication skills
- Comfortable handling calls, emails, and live chats
- Good problem-solving and active listening skills
- Willing to work night shifts, weekends, or holidays
- Ability to work in a fast-paced, team-oriented environment
Work details:
- Work location: Brgy. Poblacion, Tuba, Benguet, Philippines
- Work setup: Full-time onsite
- Work schedule: Night shift
**We offer free accommodation for selected candidates who are open to relocate
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