Customer Service Representative/Lead

6 days ago

Baguio City Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time $20,000 - $30,000 per year

Responsibilities:

  • Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.
  • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.
  • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns.
  • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty

Job Requirements:

  • Proven experience in BPO customer service or support
    (min. of 6 months for Representatives and at least 3 years for Team Lead role)
  • Strong verbal and written English communication skills
  • Comfortable handling calls, emails, and live chats
  • Good problem-solving and active listening skills
  • Willing to work night shifts, weekends, or holidays
  • Ability to work in a fast-paced, team-oriented environment

Work details:

  • Work location: Brgy. Poblacion, Tuba, Benguet, Philippines
  • Work setup: Full-time onsite
  • Work schedule: Night shift

**We offer free accommodation for selected candidates who are open to relocate

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