Customer Service Supervisor

2 weeks ago


Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

Overview We are seeking an experienced and motivated customer service supervisor to lead our customer service team. The ideal candidate will oversee daily operations, ensure customer satisfaction, and provide guidance and training to team members. This role requires strong leadership, communication, and problem-solving skills. Responsibilities Lead the customer service team to achieve KPIs (response time, resolution rate, customer satisfaction, etc.). Manage scheduling, performance reviews, and daily operations. Communicate with global teams to optimize customer experience. Track and analyze performance metrics, preparing regular reports for management. Provide ongoing training to team members to maintain high standards of service. Collaborate with other departments to address customer needs and process improvements. Qualifications Experience in call center, BPO, or online service team management. Fluent in spoken and written English. Technical product support experience preferred. Strong interpersonal and communication skills (both written and verbal). Proven ability to lead, motivate, and manage a team effectively. Excellent problem-solving and decision-making skills. #J-18808-Ljbffr



  • Baguio, Philippines Viranda trading group co., ltd. Full time

    We’re Hiring: Join a Global Leader in STEAM Education! Location: Baguio City Work Schedule: Five days a week | Night Shift Openings: 20 Customer Support Specialists + 1 Employer: our client is a world-renowned STEAM education provider committed to empowering educators and learners through hardware, software, and curriculum tools that make learning hands-on...


  • Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

    Overview We are looking for a dedicated and proactive Customer Service Team Leader to guide and support our customer service team. The role involves overseeing day-to-day operations, ensuring high levels of customer satisfaction, and motivating the team to meet and exceed performance targets. Responsibilities Lead a small team to handle customer inquiries,...


  • Baguio City, Cordillera, Philippines ACCPRO INTERNATIONAL Full time ₱240,000 - ₱312,000 per year

    Assistant Customer ServiceWork Details:Work Address: Quezon City | Baguio CityWork Setup: Full-time | OnsiteSchedule: Monday to Saturday (Regular working hours)Job Responsibilities:Answer customer calls and address concerns promptly and professionallyProvide accurate product and service information to customersProcess orders, determine charges, and oversee...


  • Baguio, Philippines Risewave Consulting Inc. Full time

    Responsibilities Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool’s laser cutting and engraving products. Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. Monitor and follow up on customer feedback to ensure complete resolution of...


  • Baguio, Philippines Risewave Consulting Inc. Full time

    Responsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift...


  • Baguio, Philippines Risewave Consulting Inc. Full time

    Responsibilities: • Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions. • Monitor and follow up on customer feedback to ensure complete resolution of service-related concerns. • Build and maintain positive customer relationships to enhance overall satisfaction and loyalty • Provide night shift...

  • Store Supervisor

    2 weeks ago


    Baguio City, Cordillera, Philippines My Happy Concept Group Full time ₱300,000 - ₱450,000 per year

    Store Supervisor oversees daily food stall operations by managing staff, scheduling shifts, monitoring inventory and supplies, ensuring food quality and safety compliance, handling customer service, and maintaining cleanliness to guarantee efficient and enjoyable customer experiences. Key ResponsibilitiesStaff Management:Supervise, schedule, and mentor food...

  • Floor Supervisor

    2 weeks ago


    Baguio, Philippines Three Blind Pigs Full time

    Three Blind Pigs is hiring a Full time Floor Supervisor role in Downtown Core, Singapore. Apply now to be part of our team. Requirements for this role: Flexible hours available Expected salary: $2,200 - $2,500 per month About Us At Three Blind Pigs, we bring a playful twist to dining with a speakeasy vibe, serving up delicious American and Mexican-inspired...

  • Store Supervisor

    1 week ago


    Baguio City, Cordillera, Philippines Trimark Group Holdings Inc. Full time ₱300,000 - ₱450,000 per year

    The Store Supervisor is responsible for supporting the Store Manager in overseeing the daily operations of a cosmetics retail store. This role ensures that the team delivers excellent customer service, achieves sales targets, maintains visual merchandising standards, and provides customers with an engaging and personalized beauty shopping experience. The...

  • counter supervisor

    2 weeks ago


    Baguio City, Cordillera, Philippines Ace Hardware Full time ₱200,000 - ₱240,000 per year

    Responsible for maintaining an accurate and authentic record of all transactions involving customer payments.Supervising, monitoring, training and coaching cashiers in providing customer service and counter transactions.Responsible for the implementation of counter policies and proceduresActs as Cluster Counter Supervisor on assigned different branches.Job...