Customer Service Supervisor

4 days ago


Baguio City Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time ₱1,200,000 - ₱3,600,000 per year

Job Description:

1. Team Building Support

  • Assist the Philippines Country Lead in establishing and scaling the local customer service team.

2. Training & Capability Development

  • Develop initial training programs and materials to ensure the team quickly gains customer service competencies.
  • Continuously improve the local training framework to maintain high service standards over the long term.

3. Operations Management & Process Development

  • Help design and optimize the early-stage customer service processes, including service standards and scripts.
  • Collaborate with the headquarters' technical team to implement and enhance the customer service management system.
  • Oversee daily operations, manage team schedules, and ensure service efficiency and quality.

4. Performance Management & Team Motivation

  • Create a performance evaluation system for the initial team, including KPIs such as customer satisfaction and response time.
  • Conduct regular performance reviews and implement incentive programs to boost morale and reduce turnover.

5. Cross-Department Collaboration & Reporting

  • Maintain regular communication with the HQ service team and provide updates on local team progress.
  • Coordinate with product, technical support, and marketing teams to ensure effective feedback channels.
  • Prepare and analyze customer service reports to support ongoing operational improvements.

Job Requirements:

  • Bachelor's degree or higher; major in English or related field is preferred.
  • At least 3-5 years of experience managing customer service teams in the Philippines.
  • Proficient in English, with a strong understanding of Western (U.S./Europe) customer service practices and excellent cross-cultural communication skills.
  • Must be willing to work onsite and okay with night shift

Professional Skills

  • Proven experience in building and managing a customer service team from the ground up (strongly preferred).
  • Familiarity with Philippine labor laws, recruitment channels, and industry salary benchmarks.
  • Hands-on experience in process improvement and service quality enhancement; skilled in using customer service software and operational tools.

Personal Qualities

  • Excellent organizational, coordination, and communication abilities.
  • Strong stress tolerance, proactivity, and adaptability.
  • Effective team-building and staff motivation skills.
  • Analytical thinker with problem-solving capabilities.

Preferred Qualifications

  • Experience managing customer service teams for smart hardware or consumer electronics products.
  • Previous work supporting Western (U.S./European) markets, with a good understanding of their customer communication styles and preferences.
  • Well-connected in the Philippines with strong HR and third-party vendor networks.


  • Benguet, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time ₱150,000 - ₱250,000 per year

    We are looking for dedicatedcustomer service professionals (Specialist/ Team Lead)to join our growing team. You will be responsible for delivering exceptional service, resolving inquiries, and ensuring a positive customer experience. For Team Lead role, you will also lead, coach, and manage the customer service team to meet performance goals.Location:Benguet...


  • Baguio City, Cordillera Admin Region, Philippines xTool Official Full time ₱900,000 - ₱1,200,000 per year

    Benefits• Competitive salary + night shift differential.• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).• Employee housing support (Free Apartment).• International training and career development opportunities职责 / Responsibilities:● 带领客服团队达成服务指标(响应时间、解决率、客户满意度等) Lead the customer...


  • Baguio City, Cordillera Admin Region, Philippines Risewave Consulting, Inc. Full time $20,000 - $30,000 per year

    Responsibilities:Provide night shift technical support via online chat and phone to U.S. and European customers, with a focus on xTool's laser cutting and engraving products.Respond to customer inquiries, accurately document issues, and deliver timely, effective solutions.Monitor and follow up on customer feedback to ensure complete resolution of...


  • Baguio, Philippines Starlight Business Consulting Services, Inc. Full time

    Overview We are seeking an experienced and motivated customer service supervisor to lead our customer service team. The ideal candidate will oversee daily operations, ensure customer satisfaction, and provide guidance and training to team members. This role requires strong leadership, communication, and problem-solving skills. Responsibilities Lead the...


  • Baguio City, Cordillera, Philippines Rapide - Pagsanjan, Laguna Full time ₱405,000 - ₱540,000 per year

    JOB SUMMARYWe are seeking an experienced and motivated Customer Service Supervisor to lead our customer service team. The ideal candidate will oversee daily operations, ensure customer satisfaction, and provide guidance and training to team members. This role requires strong leadership, communication, and problem-solving skills.JOB DESCRIPTIONLead the...


  • Baguio City, Cordillera Admin Region, Philippines Emapta Global Full time $600,000 - $1,000,000 per year

    Drive Customer Success Across Global PartnershipsAt Emapta, we don't follow the traditional outsourcing playbook-we rewrite it. For 15 years, we've been connecting businesses with high-performing teams that operate as true extensions of their onshore workforce. As a Certified B Corporation, we use business as a force for good, prioritizing transparency,...

  • Service Manager

    2 weeks ago


    Bokod, Cordillera Admin Region, Philippines Everllence Full time ₱1,200,000 - ₱2,400,000 per year

    Are you ready to lead a team that keeps the world moving? At Everllence, our On-site Recovery team responds when critical machinery breaks down - whether it's a ship engine, a wind turbine, or industrial production equipment. We minimize downtime and restore operations fast. To keep our service engine running strong, we're now looking for a new Service...


  • Cordillera Admin Region, Philippines HSE Workplace Health & Wellbeing Full time ₱40,000 - ₱60,000 per year

    Before you applyThis job is only open to employees of the HSE, TUSLA, Section 38 agencies, or statutory health agencies per WRC Agreement ReferenceSLKCSHCR25CategoryManagement/Admin/ICTGradeGrade V 0566Advertisement sourceHSEAdvertisement TypeInternalImportant InformationThis job is in the HSE.Health regionHSE Dublin and South EastCountyKilkennyLocationSt....

  • Management Trainee

    4 days ago


    Baguio, Cordillera Admin Region, Philippines Jollibee Group Full time ₱150,000 - ₱250,000 per year

    Title: Management Trainee - Session Rd, BaguioThe Management Trainee is Responsible For TheImplementation and assurance of compliance on Food, Safety and Cleanliness Programs for the assigned area.Day-to-day operations effectiveness of Dine-In and Take-Home Sales Services; Ensures customers' needs are attended to promptly.Sales building initiatives by...


  • Cebu City, Central Visayas, Philippines Moder Solutions Inc. Full time ₱1,200,000 - ₱1,800,000 per year

    Looking to level up your leadership career in a company that's fast-growing, dynamic, and shaping the future of customer service in financial services?Moder Solutions Inc. is searching for a passionate, results-driven Customer Experience Supervisor to lead a team of talented mortgage analysts supporting U.S. residential mortgage accounts. What's In It For...