Training Manager for leading US Tech Support Account
2 weeks ago
TASKSEVERYDAY
World's leading Virtual Assistant and customer service company since 2003. Featured on CNN, CBC and a lot of media for our services. With offices around the Globe and headquartered in the US & offices at India and Philippines
We are looking for:
TRAINING MANAGER FOR LEADING US TECH SUPPORT ACCOUNT
Job Responsibilities
- Identify and assess the training needs of the organization through job analysis, career paths and consultation with managers.
- Oversee new hires, program specific training, and other training as needed by the business
- Responsible for on-going classroom observations of direct reports, providing guidance, mentoring, and support that focuses on performance improvement
- Monitor and ensure completion of daily training administrative work such as tracking of student data, timekeeping, and other administrative tasks as required in a timely and accurate manner
- Develop training manuals that target tangible results.
- Effectively manage the training budget.
Requirements
- A minimum of 1-2 years experience in training and development management
- Bachelor's degree in human resources or a related field
- Excellent written, verbal and interpersonal communication skills
- Familiar with traditional and modern training processes.
- Strategic and creative mindset.
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