Operations Manager

6 days ago

Work from Home, Philippines LussoStay Full time ₱720,000 per year

Operations Manager – Short-Term Rentals

Location: 100% Remote

Type: Full-Time

Compensation: Competitive hourly or salary + performance-based bonuses

⸻

About the Role

LussoStay is looking for a proactive and results-driven Operations Manager to oversee daily operations across our growing portfolio of short-term rental properties. You'll lead housekeeping, maintenance, and inspection teams, ensure top-tier guest experiences, and support our growth by helping acquire new corporate leases and properties.

If you're not scared to follow up relentlessly, hold others accountable, and track 50 moving parts without losing focus, this role is for you.

⸻

What You'll Do

  • Coordinate Daily Turnovers

Confirm cleans are scheduled, completed, and inspected through Breezeway or vendor checklists.

  • Vendor Accountability

Assign tasks and follow up with cleaners, handymen, and supply runners. Hold them to timelines and quality standards.

  • Reservation Oversight

Monitor same-day and upcoming check-ins through Guesty. Ensure every unit is guest-ready (clean, stocked, access code issued, etc.)

  • Problem Solving in Real-Time

Handle missed cleans, last-minute maintenance issues, or guest-impacting problems by deploying available vendors and escalating when needed.

  • System Execution

Use Guesty for reservation sync and communication. Use Breezeway for task coordination and inspections. Use to track team activity and report task completion.

  • Reporting + Communication

Provide daily shift handoffs and incident reports. Communicate clearly and promptly with the internal team.

⸻

Must-Have Skills

  • 1–2+ years experience in short-term rental or hospitality operations
  • Fluent in Guesty, Breezeway, and
  • Strong communicator (text, call, and written follow-ups with vendors)
  • Extremely organized and able to work under pressure
  • Resourceful — you don't wait for answers, you find them
  • Comfortable working remotely and independently

⸻

Preferred Experience

  • Familiarity with smart locks, supply tracking, and vendor SLAs
  • Experience managing property readiness across 10+ units
  • Ability to work a mix of weekdays + weekends (with one day off mid-week)

Job Type: Full-time

Pay: From Php60,000.00 per month

Benefits:

  • Pay raise
  • Work from home

Application Question(s):

  • Please briefly describe your experience working in short-term rental or hospitality operations.

Experience:

  • Guesty: 1 year (Preferred)
  • Breezeway: 1 year (Preferred)
  • 1 year (Preferred)

Work Location: Remote

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