
Operations Manager
3 days ago
Job Highlights:
- Worked with NYC-Based CPA Firm
- Work from Home
- Equipment Provided
- Dayshift schedule
Our client is growing rapidly and is looking for a highly organized, proactive, and driven Operations Manager This role is perfect for someone who thrives in creating structure, improving processes, and keeping a fast-paced firm running smoothly. You'll have the opportunity to shape internal operations, support both onshore teams, and play a key role in the firm's continued success.
Key Responsibilities:
Operational Oversight
- Manage daily internal workflows and staff coordination
- Improve systems, processes, and procedures to drive efficiency
- Oversee onboarding/offboarding of clients and employees
- Coordinate scheduling, task delegation, and resource planning
Technology & Systems Management
- Administer software tools (e.g., QuickBooks, Hubstaff, GDrive, Canopy, Slack, Loom)
- Identify and implement automation or integrations to reduce manual tasks
- Troubleshoot team technical/logistical issues and escalate when needed
Process Development
- Document SOPs (Standard Operating Procedures) and keep them updated
- Develop internal controls and ensure procedures are followed
- Manage workflow for tax season, client requests, and internal deadlines
HR & Admin Support
- Track timesheets, PTO, and general HR support
- Assist with hiring processes, including interviews, onboarding, and payroll coordination
- Ensure clear communication across offshore and onshore teams
Client Coordination
- Support client onboarding, communication, and follow-up
- Act as liaison between clients and internal staff to ensure prompt delivery
- Organize client file systems and deadlines
Qualifications:
- Bachelor's degree in Business Administration, Management, Accounting, or related field.
- Certified Public Accountant (CPA), but not required
- At least 3 years of experience in operations, administration, or a similar role (CPA firm experience is a huge advantage).
- Proficient with tools like QuickBooks, Hubstaff, Google Drive, Slack, and Zoom (or similar).
- Strong organizational skills with experience in process improvement, documentation, and workflow management.
- Familiarity with HR support tasks such as timesheets, PTO, onboarding, and payroll coordination.
- Excellent communication and client coordination skills.
- Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
- Must be residing near or in Metro Manila
- Preferably, can start ASAP
Job Type: Full-time
Application Question(s):
- How many years of experience do you have as an Operations Manager?
- Do you have experience working in an Accounting/CPA Firm?
License/Certification:
- CPA (Preferred)
Work Location: Remote
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