Team Lead

2 days ago

Baguio City Cordillera Admin Region, Philippines Openmind Technologies Inc. Full time ₱900,000 - ₱1,200,000 per year

Job Title: Team Lead, NA

Location: Baguio, Philippines (Onsite)

Department: NA Operations

Our client is looking for a highly motivated and experienced Team Lead to join their growing NA team in the Philippines. This role requires a strong leader with excellent people management skills and a solid technical foundation. The Team Lead will oversee day-to-day operations, drive team performance, support client deliverables, and collaborate with cross-functional teams across time zones.

Responsibilities:

  • Lead, mentor, and manage a team of professionals supporting the NA region.
  • Monitor daily operations and ensure timely delivery of client and internal deliverables.
  • Provide hands-on support for escalated technical issues and act as a liaison with engineering or product teams when necessary.
  • Drive performance metrics (SLAs, KPIs) and ensure high-quality service delivery.
  • Coordinate with global teams to ensure alignment across regions.
  • Identify training needs and foster a culture of continuous learning and improvement.
  • Manage scheduling, shift planning, and workforce capacity based on business demands.
  • Contribute to process optimization and documentation of best practices.
  • Assist in hiring, onboarding, and performance evaluations for the team.

Qualifications

  • 5+ years of professional experience, with at least 2 years in a leadership or supervisory role.
  • Solid understanding of technical concepts, such as systems operations, software support, or data platforms (adapt this based on your domain).
  • Strong problem-solving, analytical, and organizational skills.
  • Experience with tools like MS office, excel, outlook.
  • Ability to lead distributed teams and work across time zones.
  • Excellent communication skills in English, both verbal and written.
  • Experience working in a fast-paced, multicultural environment.

Preferred Skills:

  • Background in SaaS, cloud platforms, or technical support environments.
  • Familiarity with SQL, scripting, or APIs is an advantage.
  • Experience in managing client-facing technical support or service delivery teams

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