IT Service Desk

3 days ago


Paranaque City, Calabarzon, Philippines Strategic Networks Inc. Recruitment Full time


• Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner).


• Experience in Windows & non-Windows Operating environment


• Recommend and apply solutions, including on-site repair for remote users


• Provide support to end users relating to hardware and software, computer applications, LAN components and peripherals.


• Determine and execute system reconfiguration needs.


• Establish end user service level agreements.


• Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.


• Supervise complaint ticketing system and follow timely resolution of all work orders.


• Demonstrated ability to provide user support by means of remote access tools.


• Provide status update to the ticketing tools in a timely manner.


• Analyze completed end user device requests and incidents to identify and recommend process improvements and identify any process compliance issues.


• Monitor and repair all IT / office equipment and tools and make sure that all software systems are running smoothly.



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