Front Desk Receptionist

3 days ago

Paranaque City, Calabarzon, Philippines Sun Wu Full time ₱180,000 - ₱360,000 per year

We are seeking a courteous, professional, and customer-oriented Front Desk Receptionist to be the first point of contact for hotel guests. The role involves providing exceptional guest service, handling reservations, managing check-in and check-out procedures, and ensuring smooth front desk operations that reflect the highest standard of hospitality.

Key Responsibilities:

  • Welcome and greet hotel guests in a warm, friendly, and professional manner.
  • Manage the check-in and check-out process efficiently, following hotel policies.
  • Handle room reservations, cancellations, and modifications both in person and over the phone/email.
  • Answer guest inquiries regarding hotel services, facilities, local attractions, and directions.
  • Address guest complaints or concerns promptly and professionally, escalating to management when necessary.
  • Maintain accurate records of guest accounts, payments, and bookings using the hotel's reservation system.
  • Coordinate with housekeeping and maintenance departments to ensure rooms are ready and issues are resolved quickly.
  • Manage phone calls, emails, and correspondence at the front desk.
  • Ensure the front desk area is tidy, organized, and presentable at all times.
  • Uphold hotel policies, safety procedures, and confidentiality of guest information.

Qualifications:

  • High school diploma or equivalent; a degree in Hospitality Management or related field is an advantage.
  • Proven work experience as a Hotel Receptionist, Front Desk Agent, or similar role.
  • Proficient in hotel management software (PMS) and MS Office applications.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and customer service skills.
  • Professional appearance and positive attitude.
  • Ability to work in a fast-paced environment and multitask effectively.
  • Willingness to work flexible shifts, including nights, weekends, and holidays.

Job Type: Full-time

Work Location: In person

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