IT Service Desk

2 days ago


Paranaque City, Calabarzon, Philippines Strategic Networks, Inc. Full time ₱300,000 - ₱450,000 per year
  • Act as a first point of contact for all customers' queries related to technical concerns.
  • Assisting end-user over the phone, chat and remote support.
  • Provides troubleshooting and isolation assistance in relation to hardware, software concerns before escalating tickets/ calls with dependencies to respective towers or group to resolve the concern of the end-user.
  • Must be able to escalate Level 2 concerns with dependencies to the respective tower/ groups to resolve the concerns of the customer.
  • Creation of tickets and ensuring that the ticket details are complete and has been verified.
  • Provides ticket updates or status to end-user related to the raised concern.
  • Monitoring and resolving tickets raised by users.
  • Responsible in ensuring all Helpdesk call queues are addressed in a timely manner.
  • Provide solutions that help excellent customer experience.
  • Provides timely responses to customer issues.
  • Maintain a high level of program and service knowledge to provide the best value-based technical solution to the customer.
  • Take full responsibility and the required action for the assigned tasks.
  • Meet and adhere to attendance requirements based on Service Level Agreement
  • Meet and exceeds KPI targets set by the client.
  • Responsible for maintaining an acceptable level of customer satisfaction and effective professional working relationship with supervisors and co-workers.


  • Paranaque City, Calabarzon, Philippines Sun Wu Full time ₱180,000 - ₱360,000 per year

    We are seeking a courteous, professional, and customer-oriented Front Desk Receptionist to be the first point of contact for hotel guests. The role involves providing exceptional guest service, handling reservations, managing check-in and check-out procedures, and ensuring smooth front desk operations that reflect the highest standard of hospitality.Key...

  • Front Desk Officer

    2 days ago


    Paranaque City, Calabarzon, Philippines Lavish Avenue Manila Full time ₱240,000 - ₱360,000 per year

    We are looking for customer-centric and motivated Front Desk Officer who have exceptional customer service skills and are passionate about providing a seamless and enjoyable experience for our valued clients.As a Front Desk Officer, you will play a role in greeting clients, managing appointments, handling inquiries, and maintaining a welcoming and...


  • Paranaque City, Calabarzon, Philippines RCAdvantage Full time ₱132,000 - ₱200,000 per year

    Bruno's Services Corporation, a renowned full-service barbershop with over 30 years of experience. Bruno's Barbers has established itself as a brand synonymous with premium barber services, offering a classic yet relevant, manly, and reliable grooming experience to men of all ages.Core ResponsibilitiesHandles customer reception and customer concerns.Directs...

  • Key Account Manager

    2 days ago


    Paranaque City, Calabarzon, Philippines CEVA IT SHARED SERVICE Full time ₱80,000 - ₱120,000 per year

    YOUR ROLEThe role will be responsible for managing existing business relationships and driving the development of new opportunities within the Consumer & Retail Account sector.WHAT ARE YOU GOING TO DO?Gaining new business lanes from existing assigned portfolio.Respond to customer needs, enquiries and address their concerns.Provide support in managing...

  • Tax Accountant

    9 hours ago


    Paranaque City, Calabarzon, Philippines CEVA IT SHARED SERVICE Full time ₱300,000 - ₱600,000 per year

    YOUR ROLEThe primary role of the tax accountant is to ensure accurate and timely tax filings of the company. He / She will also assist the Tax Manager regarding the overall tax compliance of the company.WHAT ARE YOU GOING TO DO?Prepare working papers and file the tax returns on timePrepare the DAT files as attachments in filing information returnsPrepare and...


  • Paranaque City, Calabarzon, Philippines CEVA IT SHARED SERVICE Full time ₱400,000 - ₱700,000 per year

    WHAT ARE YOU GOING TO DO?Ensures that all necessary information and documents concerning outbound / inbound cargoes through the agents, internal / external customer are promptly and accurately disseminated to concerned parties.Inquires the departure / arrival of carrier with various shipping lines and co-loaders / airlinesIn charge of weekly reservation and...


  • Paranaque City, Calabarzon, Philippines CEVA IT SHARED SERVICE Full time ₱900,000 - ₱1,200,000 per year

    YOUR ROLEAs Head of Record-to-Report (RTR) at CEVA Logistics, you will lead the full RTR cycle, ensuring accurate, timely, and compliant financial reporting across the organization. This role is critical in maintaining financial integrity, supporting strategic decision-making, and driving continuous improvement in accounting operations. You will oversee...


  • Paranaque City, Calabarzon, Philippines Nanyang Leisure SPA Corporation Full time ₱216,000 - ₱228,000 per year

    Job Purpose:The Receptionist role combines guest services, administrative, accounting, and sales reporting responsibilities. The Receptionist is a professional who manages the front desk of an organization. They are usually the first point of contact for customers with the following responsibilities:Key Duties and ResponsibilitiesGreeting customers and...


  • Lucena City, Calabarzon, Philippines Carabao Cloud Solution, Inc. Full time ₱312,000 - ₱420,000 per year

    We are seeking an Service Desk Analyst / IT Support Specialist to join our team and provide top-notch technical support, ensuring smooth IT operations for our MSP partners in the U.S.IT Helpdesk • ConnectWise • Remote Monitoring • Microsoft Azure • Active DirectoryKey ResponsibilitiesRespond to and resolve support tickets through ConnectWise in a...


  • Paranaque City, Calabarzon, Philippines CEVA IT SHARED SERVICE Full time

    YOUR ROLEWe are looking for a motivated and detail-oriented HR Intern to join our team. You will assist in various HR functions, including recruitment, employee onboarding, maintaining employee records, and supporting training initiatives. This internship offers an excellent opportunity to gain hands-on experience in a dynamic HR environment while developing...