
ServiceNow Delivery Director
3 days ago
ServiceNow Delivery Director
Position Summary
The ServiceNow Delivery Director is responsible for leading a team of 40+ professionals in the delivery of managed services across the ServiceNow platform. This role oversees support, enhancement, and optimization of modules including ITSM, ITOM, ITBM, CSM, HRSD, IRM, SecOps, and SPM. The director ensures operational excellence, SLA compliance, and alignment with strategic business goals in a complex enterprise environment.
Key Responsibilities
Service Delivery Leadership: Oversee the delivery of end-to-end ServiceNow services, ensuring SLA compliance and high client satisfaction.
Team Management: Lead and develop a high-performing team of consultants, developers, and support engineers.
Operational Oversight: Manage daily operations including incident/problem management, request fulfillment, and platform monitoring.
Platform Maintenance: Direct monthly cloning, patching, and bi-annual upgrades with minimal business disruption.
Stakeholder Engagement: Serve as the primary contact for business leaders, presenting performance metrics and aligning services with business priorities.
Financial & Resource Management: Manage budgets, allocate resources effectively, and oversee vendor relationships.
Continuous Improvement: Drive innovation through automation, platform enhancements, and adoption of new ServiceNow capabilities such as GenAI and Predictive Intelligence.
Risk & Quality Management: Ensure delivery quality, manage risks, maintain documentation, and enforce development standards.
Training & Enablement: Promote knowledge sharing and ensure ongoing training for both team members and end-users.
Requirements:
Education: Bachelor's degree in Computer Science, Information Technology, Business, or related field (MBA preferred).
At least 15 years in IT service delivery, including at least years managing enterprise ServiceNow environments.
Proven leadership of large delivery teams (40+ professionals).
Deep experience with multiple ServiceNow modules and complex integrations (e.g., SAP, Active Directory).
Familiarity with regulatory compliance (e.g., GDPR, AML).
Willing to work in Legazpi Village, Makati City
Amenable to be on a morning/early morning shift but flexibility is expected. No night shift.
Willing to work onsite thrice a week
Can start no later than October 31, 2025
Certifications:
Required: ServiceNow Certified System Administrator
Preferred: One or more Certified Implementation Specialist credentials (ITSM, CSM, HRSD, IRM, SecOps, SPM)
-
ServiceNow Delivery Director
3 days ago
Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,000,000 - ₱2,500,000 per yearJob SummaryThe ServiceNow Delivery Director will lead a team of 40+ professionals in delivering managed services for ServiceNow solutions, overseeing support, enhancements, and optimization across ITxM (IT Service Management, IT Operations Management, IT Business Management), Customer Service Management (CSM), Human Resource Service Delivery (HRSD),...
-
ServiceNow Engineer
3 days ago
Makati City, National Capital Region, Philippines DysrupIT Full time $90,000 - $120,000 per yearJOB RESPONSIBILITIES:Support, configure, and maintain ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge Management).Design, develop, and enhance ITSM processes and workflows.Customize ServiceNow through business rules, client scripts, UI policies, notifications, and data policies.Monitor and analyze KPIs and service delivery metrics to...
-
ServiceNow Developer
6 days ago
Makati City, National Capital Region, Philippines Strategic Staffing Solutions Full time ₱800,000 - ₱1,200,000 per yearWE ARE HIRING: WOULD YOU LIKE TO SHAPE YOUR FUTURE WITH US? Strategic Staffing Solutions (S3) is seeking a ServiceNow Developer/Admin to join our team. This role focuses on configuring, supporting, and enhancing ServiceNow's ITSM capabilities while leveraging data-driven insights to improve service delivery. You will work closely with stakeholders to design...
-
ServiceNow Developer
3 days ago
Makati City, National Capital Region, Philippines Nordic Global Full time ₱900,000 - ₱1,200,000 per yearMake a difference. Be happy. Grow your career.The RoleThe ServiceNow Developer will be responsible to develop, invest, and maintain thought leadership with deep subject matter expertise related to ServiceNow ITSM and HR product capabilities and complementary technologies including but not limited to; Incident, Problem, Change, Service Request, CMDB,...
-
ServiceNow Consultants/ Managers
3 days ago
Makati City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $90,000 - $120,000 per yearJob Title:ServiceNow Consultants/ ManagersLocation:Makati City (Hybrid – 2x onsite per week)Job SummaryWe are looking for a skilledServiceNow Consultants and Managersto support, enhance, and optimize ServiceNow solutions across multiple modules, including ITxM (ITSM, ITOM, ITBM), Customer Service Management (CSM), Human Resource Service Delivery (HRSD),...
-
ServiceNow Administrator
3 days ago
Makati City, National Capital Region, Philippines Emapta Full time ₱1,200,000 - ₱2,400,000 per yearBe the architect of seamless solutions that keep global legal services running smarterBuild campaigns that inspire, while keeping your nights and weekends free for what matters most. Imagine building digital bridges for the legal world-systems that streamline, protect, and empower. Here, you'll gain global exposure, transform workflows, and make your mark on...
-
ServiceNow Administrator
3 days ago
Makati City, National Capital Region, Philippines Emapta Global Full time ₱30,000 - ₱60,000 per yearBe the architect of seamless solutions that keep global legal services running smarterBuild campaigns that inspire, while keeping your nights and weekends free for what matters most. Imagine building digital bridges for the legal world-systems that streamline, protect, and empower. Here, you'll gain global exposure, transform workflows, and make your mark on...
-
Lead ServiceNow Technical Consultant – CASE
3 days ago
Makati City, National Capital Region, Philippines Fujitsu Full time $90,000 - $120,000 per yearWe Are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the RoleAs aLead ServiceNow Technical...
-
ServiceNow Solutions Design Lead
1 day ago
Makati City, National Capital Region, Philippines Monroe Consulting Group Full time ₱1,500,000 - ₱3,000,000 per yearExecutive Search Firm Monroe Consulting Group Philippinesis recruiting on behalf of a leading global producer of industrial minerals—primarily derived from calcium carbonate, dolomite, and perlite—and a worldwide distributor of specialty chemicals. With over 20 years of expertise in indenting, importing, stocking, marketing, and distributing specialty...
-
Makati City, National Capital Region, Philippines S. C. Johnson & Son, Inc. Full timeAssociate Manager, Technology Tools (ServiceNow) and Process Integration SpecialistSC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country...