ServiceNow Solutions Design Lead

Executive Search Firm Monroe Consulting Group Philippines
is recruiting on behalf of a leading global producer of industrial minerals—primarily derived from calcium carbonate, dolomite, and perlite—and a worldwide distributor of specialty chemicals. With over 20 years of expertise in indenting, importing, stocking, marketing, and distributing specialty and industrial chemicals, the company is based in Makati and offers a
hybrid work setup
(3x RTO and 2x WFH).

Job Summary:

Our client is seeking a
ServiceNow Solutions Design Lead
who will be responsible for the design and implementation of innovative, cost-efficient, and customer-centric solutions on the ServiceNow platform. This role works collaboratively with internal and external stakeholders to deliver solutions that meet the strategic objectives and business needs of the organization. The position ensures adherence to established standards, methodologies, and best practices.

Key Job Responsibilities:

• Lead the
  design and architecture
  of scalable and reliable ServiceNow solutions.
• Collaborate with internal/external stakeholders to gather and translate requirements into technical deliverables.
• Provide
  technical leadership
  by mentoring development teams, reviewing technical designs, and defining process documents.
• Oversee implementation to ensure
  timely, budget-aligned delivery
  , including code reviews.
• Manage and design
  integrations
  between ServiceNow and other enterprise systems.
• Ensure
  compliance with security standards
  and regulatory requirements.
• Maintain comprehensive documentation and generate project or status reports.
• Lead efforts on
  continuous improvement
  and system optimization initiatives.
• Stay updated on
  trends and best practices
  in ServiceNow solutioning and enterprise architecture.
• Coordinate with vendors and manage third-party deliverables, including billing and SoW alignment.
• Ensure
  customer satisfaction
  by delivering stable and user-aligned solutions and resolving escalated issues.
• Participate in project budgeting and ensure
  financial viability
  of proposed solutions.
• Support the
  end-to-end lifecycle
  from ideation to post-deployment support.
• Build, coach, and foster a
  high-performing solution design team
  .
• Collaborate with solution leads and architects across other domains to ensure cohesive, end-to-end delivery.
• Identify and mitigate risks, issues, and dependencies throughout the project lifecycle.

Position Scope

• Reports to:
  Manager, Technology Platform and Integration
• Direct Reports:
  None (may lead a virtual/project-based team)
• Performance Metrics:
  Quality of solution design, adherence to best practices, cost efficiency, and continuous learning

Key Job Qualifications:

Education:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
• Equivalent work experience may be considered

Experience:

• At least
  6 years of experience
  working with the ServiceNow platform
• Minimum
  5 years in solutions design and implementation
  (preferably in a digital transformation context)

Certifications (Preferred):

• ServiceNow Certified System Administrator
• Additional certifications from NOW Learning (e.g., Implementation Specialist, Architect)

Required Skills & Competencies

• In-depth knowledge of
  SPM, ITSM, ITOM, CMDB
  , and custom application modules
• Experience with
  ServiceNow Performance Analytics
  , reporting, and license management
• Strong integration background:
  REST/SOAP APIs, MID Server
  , and third-party system connections
• Solid programming skills in
  JavaScript, HTML, CSS
• Familiarity with
  Agile, DevOps
  , and modern delivery methodologies
• Strong
  problem-solving, stakeholder management
  , and communication skills
• Ability to mentor others and review technical documentation