ServiceNow Developer
5 days ago
WE ARE HIRING: WOULD YOU LIKE TO SHAPE YOUR FUTURE WITH US? Strategic Staffing Solutions (S3) is seeking a ServiceNow Developer/Admin to join our team. This role focuses on configuring, supporting, and enhancing ServiceNow's ITSM capabilities while leveraging data-driven insights to improve service delivery. You will work closely with stakeholders to design efficient processes, analyze performance trends, and drive continuous improvement across IT operations.
Location: Makati City, Philippines
Work Setup: Hybrid (2 Days Onsite/3 Days WFH)
Salary: Competitive Salary Package
Key Responsibilities:
• Support and enhance ServiceNow ITSM modules (Incident, Problem, Change,
Request, Knowledge Management).
• Design, develop, and optimize ITSM processes to improve efficiency and service
quality.
• Configure and customize ServiceNow (workflows, business rules, UI policies, client
scripts, notifications, and data policies).
• Track and analyze KPIs and metrics related to IT service delivery.
• Interpret data sets, identify trends, and provide actionable recommendations.
• Collaborate with IT teams and business stakeholders to align service delivery goals.
• Maintain documentation of ITSM processes, metrics, and reporting standards.
Qualifications:
• Proven experience as a ServiceNow Developer/Admin with focus on ITSM.
• Strong knowledge of ServiceNow platform configuration, customization, and
administration.
• Hands-on experience in workflow automation, scripting, and ITSM process
design.
• Analytical mindset with ability to interpret data, identify trends, and recommend
improvements.
• Strong communication and collaboration skills for cross-functional teamwork.
Why Join Strategic Staffing Solutions (S3)?
Full-Time Permanent Employment
Competitive Salary Package
Hybrid Work Setup: Ayala Makati (2 Days Onsite / 3 Days Remote)
HMO Coverage: Up to 500K
Leave Credits: Prorated, applicable on first day
Government Benefits
13th Month Pay
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