ServiceNow Administrator

Be the architect of seamless solutions that keep global legal services running smarter

Build campaigns that inspire, while keeping your nights and weekends free for what matters most. Imagine building digital bridges for the legal world-systems that streamline, protect, and empower. Here, you'll gain global exposure, transform workflows, and make your mark on the future of legal services without leaving your country.

Job Description

As a ServiceNow Administrator, you will configure, support, and optimize the ServiceNow platform to ensure seamless workflows, accurate data, and empowered users. This role blends technical expertise with problem-solving to keep critical business operations performing at their best.

Job Overview

Employment type: Full-time

Shift: Night shift

Work setup: Onsite, Makati

Exciting Benefits Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 2-4 years' hands-on experience as a ServiceNow Administrator
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• Willingness and ability to work onsite

Technical Skills:

• Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
• Experience with ServiceNow administration and configuration, including creation and management of business rules, UI policies, UI actions, client scripts, ACLs, workflow administration, report setup, and data imports.
• Familiarity with scripting languages such as JavaScript, HTML, and CSS.
• Knowledge of ITIL best practices and framework.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• ServiceNow Administrator Certification or other relevant certifications.
• Experience in a similar role within an enterprise environment.
• Familiarity with additional ServiceNow modules like HR Service Delivery, IT Operations Management, or Customer Service Management.

Your Daily Tasks

• ServiceNow Administration: Manage and support the ServiceNow platform, including configuration, customization, and implementation of applications and modules.
• Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations.
• Configuration Management: Maintain CMDB (Configuration Management Database) integrity and accuracy, ensuring data is up-to-date and reliable.
• User Support and Training: Provide technical support to end-users and conduct training sessions to enhance their understanding and use of the ServiceNow platform.
• Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort.
• Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features.
• Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency.
• Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes.

About the Client

Building Smarter Systems for Smarter Legal Solutions

Our client is a trusted partner to global law firms, delivering technology solutions that streamline operations, protect sensitive information, and enhance efficiency. By leveraging ServiceNow and other advanced platforms, they ensure law practices around the world stay connected, secure, and client-focused. With innovation at their core, our client empowers legal teams to thrive in an ever-evolving industry.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra