Customer Service Professional

7 days ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱80,000 - ₱150,000 per year

Manulife Contact Center is looking for
Customer Service Professional
(
₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025
) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Position Responsibilities

  • Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns.
  • Deliver excellent customer service by accurately and efficiently answering customer inquiries and request.
  • Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources.
  • Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary.
  • Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats.

Required Qualification

  • EXPERIENCE & COMPETENCIES:
  • 2 years of international voice customer service experience
  • Strong customer service skills - ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
  • Strong analytical and problem - skills to comprehend, solution and act on presented customer concern or problem
  • Excellent English communication skills (spoken and writing)
  • EDUCATIO
    N: Completed 2 years in College, Associate Degree, or Bachelor's Degree
  • SCHEDULE
    : Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
  • HYBRID WORK ARRANGEMENT
    : Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City

Preferred Qualifications:

  • Experience in supporting finance/healthcare/insurance related accounts

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

  • Customer Care Professional

    2 weeks ago

    Marikina City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱250,000 - ₱450,000 per year

    Company DescriptionGAIC Professional Services Inc. is an outsourcing and consulting services company that caters to a diverse range of industry and sector clients. As a subsidiary of EEI, it serves as the internal professional services arm, specializing in technology-driven solutions to meet client demands effectively.Role DescriptionThis is a full-time...

  • Customer Service Professional

    1 day ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱900,000 - ₱1,200,000 per year

    Manulife Contact Center is looking forCustomer Service Professionalwho are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.Position ResponsibilitiesAnswer incoming customer calls regarding policy...

  • Customer Service Professional

    1 week ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱250,000 - ₱500,000 per year

    Key Accountabilities:Answer calls/emails professionally and in accordance with the call/email handling criteriaKnows the processes and systems to be able to handle concerns and issuesResponds promptly and reliably to customer inquiries and requestProvides proper and timely response to issues presented by clientsIdentify and escalate most complex issues as...

  • Customer Service Representative

    7 days ago

    Makati City, National Capital Region, Philippines GAIC Professional Services, Inc Full time ₱240,000 - ₱360,000 per year

    Customer Service Representative Job DescriptionPosition Summary:The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or in-person.Key Responsibilities:Respond promptly and...

  • Customer Service Assistant

    3 days ago

    Makati City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

    Job Title:Customer Service RepresentativeJob Summary:The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or social media.Key Responsibilities:Respond promptly and...

  • Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines St. Joseph the Worker Labor Service Cooperative Full time ₱200,000 - ₱400,000 per year

    Company DescriptionSt. Joseph the Worker Labor Service Cooperative is a manpower services provider committed to connecting talented professionals with reputable companies across various industries. We specialize in providing workforce solutions that ensure efficiency, quality, and reliability. Our mission is to help jobseekers find the right opportunities...

  • Banking Customer Service Professional

    7 days ago

    Quezon City, National Capital Region, Philippines Manulife Full time ₱150,000 - ₱250,000 per year

    Manulife Contact Center is looking for Customer Service Representatives who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.Position ResponsibilitiesAnswer incoming customer calls regarding...

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines GAIC Professional Services, Inc. Full time ₱219,000 - ₱294,600 per year

    Calling All FRESH GRADUATESAre you ready to begin your journey in the BPO industry? Let GAPSI (GAIC Professional Services, Inc.) help you take that first stepWe are now hiring Customer Service Representatives (CSR) for one of our major clients — a well-known BPO company in the Philippines.Location: Makati SiteProcess: Virtual and Onsite availableWork...

  • Customer Support Representative

    1 week ago

    Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

    Job Title:Customer Support RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The CSR will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services. The ideal candidate is a problem-solver with...

  • Cashier/Customer Service

    3 days ago

    Makati City, National Capital Region, Philippines Niu Professional Inc. Full time ₱218,440 per year

    Handling ticket sales at a venue to processing production expenses on aVirtual Reality (VR) like theaters or theme parks using cash registeredResponsible in general cash handlingFocus on customer service ticket sales and handling merchandise while production cashier roles involve financial recordkeeping processing crew expense claims and managing petty...