Customer Service Professional

1 week ago

Quezon City, National Capital Region, Philippines Manulife Full time ₱80,000 - ₱150,000 per year

Manulife Contact Center is looking for
Customer Service Professional
(
₱30,000 Sign-On Bonus for hires starting September 1 - November 30, 2025
) who are genuinely excited to help our customers. In this role, you will engage and connect with clients across the United States/Canada/Asia to provide product and services information and help resolve emerging concerns.

Position Responsibilities

  • Answer incoming customer calls regarding policy / contract information, issues, service questions and general client concerns.
  • Deliver excellent customer service by accurately and efficiently answering customer inquiries and request.
  • Resolve or negotiate "win-win" solutions to caller issues directly or by consulting with appropriate resources.
  • Document and track significant caller discussions or complaints and follow-up customer calls whenever necessary.
  • Regularly communicate significant production updates and challenges to management as well as to the business unit in a timely manner, in verbal and written formats.

Required Qualification

  • EXPERIENCE & COMPETENCIES:
  • 2 years of international voice customer service experience
  • Strong customer service skills - ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service
  • Strong analytical and problem - skills to comprehend, solution and act on presented customer concern or problem
  • Excellent English communication skills (spoken and writing)
  • EDUCATIO
    N: Completed 2 years in College, Associate Degree, or Bachelor's Degree
  • SCHEDULE
    : Amenability to work at night full-time, shifting schedules, weekends, and Philippine holidays (when needed)
  • HYBRID WORK ARRANGEMENT
    : Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation) Should also be amenable to work in U.P. Ayala Land Technohub, Quezon City

Preferred Qualifications:

  • Experience in supporting finance/healthcare/insurance related accounts

When you join our team:

  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.

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