Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time ₱15,000 - ₱30,000 per year

Duties and Responsibilities

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information about products, services, processes, or policies.
  • Handle customer complaints, troubleshoot problems, and provide appropriate resolutions.
  • Document customer interactions and update records in the system.
  • Assist customers with account concerns, billing inquiries, or service adjustments.
  • Escalate complex issues to supervisors or specialized teams when needed.
  • Maintain a positive, empathetic, and professional attitude in all interactions.
  • Collaborate with team members to ensure consistent and effective service delivery.
  • Meet performance metrics such as response time, resolution time, and customer satisfaction scores.
  • Follow company guidelines, scripts, and communication protocols.

Qualifications

  • 6 months to 1 year CSR experience
  • Ability to work independently and collaboratively in a team environment
  • Proficiency in Microsoft Office applications
  • Strong verbal communication skills
  • Strong organizational and time management abilities
  • English-speaking proficiency required; bilingual skills are a plus
  • Ability to remain calm and professional when handling difficult customer calls

Work Setup:
Willing to work in RTO setup

Work location:
Cubao, Quezon City

Work Schedule:
Shifting

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