customer service
7 days ago
About the role
We are looking for a passionate and driven Customer Service Representative to join our growing team in Quezon City, Metro Manila. This is a full-time position where you will be the primary point of contact for our customers, providing exceptional service and support. Whether you have previous experience or are looking to start your career in customer service, we encourage you to apply.
What you'll be doing
- Respond to customer inquiries and concerns via phone, email, and chat in a friendly, professional, and efficient manner
- Troubleshoot and resolve customer issues in a timely fashion
- Maintain accurate records of customer interactions and document resolutions
- Provide feedback and suggestions to improve customer experience
- Collaborate with cross-functional teams to enhance overall service delivery
- Adhere to company policies, procedures, and quality standards
What we're looking for
- Excellent communication and interpersonal skills
- Completed 2 years in college with 6mos BPO experience or College Graduate if without experience
- Strong problem-solving and critical thinking abilities
- Customer-centric approach with a genuine desire to help
- Ability to work in a fast-paced, dynamic environment
- Flexibility and adaptability to handle a variety of tasks
- Willingness to learn and grow within the company
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