Customer Support Representative

2 weeks ago

Quezon City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

Job Title:
Customer Support RepresentativeJob Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The CSR will be responsible for handling customer inquiries, resolving complaints, and providing information about products and services. The ideal candidate is a problem-solver with excellent communication skills and a passion for delivering outstanding customer experiences.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.
  • Resolve customer complaints and issues with empathy and efficiency.
  • Provide accurate information about products, services, and company policies.
  • Process orders, forms, applications, and requests.
  • Maintain customer records by updating account information.
  • Escalate complex issues to the appropriate departments when necessary.
  • Follow up with customers to ensure their issues are resolved.
  • Meet or exceed performance metrics such as customer satisfaction, response time, and resolution rate.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Familiarity with CRM systems and practices.
  • Excellent communication and interpersonal skills.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Patience and a positive, customer-first attitude.

Preferred Skills:

  • Experience in a call center or BPO environment.
  • Knowledge of [industry-specific tools or software, e.g., Zendesk, Salesforce].
  • Bilingual or multilingual abilities are a plus.

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