key account executive

9 hours ago

Makati City, National Capital Region, Philippines PTC Commercial Corporation Full time ₱1,500,000 - ₱3,000,000 per year

A Key Account Executive manages and grows relationships with a company's most important clients by serving as their main point of contact, understanding their needs, and developing tailored solutions. Responsibilities include creating strategic account plans, collaborating with internal teams for service delivery, identifying new business opportunities within existing accounts, negotiating contracts, and ensuring client satisfaction. They are crucial for client retention, revenue growth, and resolving issues for key accounts.

Core responsibilities

  • Client relationship management: Act as the primary point of contact for key clients, build strong, long-term relationships, and ensure their needs are met promptly and effectively.
  • Strategic planning: Develop and execute strategic account plans tailored to each client's objectives and business needs.
  • Business development: Identify and pursue opportunities for growth, up-selling, and cross-selling within existing key accounts.
  • Sales and negotiation: Negotiate contracts, close agreements, and ensure sales targets are met.
  • Internal coordination: Collaborate with internal teams (e.g., product, marketing, support, and service) to ensure the delivery of exceptional service and successful project outcomes.
  • Problem resolution: Proactively resolve client issues, complaints, and concerns to maintain satisfaction and loyalty.
  • Performance monitoring: Track and report on key account performance, monitoring sales figures against targets and analyzing account metrics.
  • Market awareness: Stay informed about industry trends and market conditions to better serve clients.

Key skills and qualifications

  • Communication: Excellent verbal and written communication skills are essential for liaising with clients and internal teams.
  • Negotiation: Strong negotiation skills are necessary to close deals and manage contracts.
  • Problem-solving: Ability to identify and resolve client issues effectively.
  • Strategic thinking: Capacity to develop long-term plans and identify new opportunities.
  • Organizational and time management: Ability to manage multiple key accounts and tasks simultaneously.
  • Analytical skills: Skills to analyze account performance and identify trends.
  • Proficiency in software: Often requires proficiency in Microsoft Office Suite (especially Excel and PowerPoint) and CRM systems.

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