Customer Service

1 week ago

Angeles City, Central Luzon, Philippines HMWS Inc. Full time ₱900,000 - ₱1,200,000 per year
  • Responsible in receiving customer order.
  • Ensures that Work Order is created within 24 hours upon receipt of Official Client PO.
  • Ensures proper coordination to customer once encountered delay in arrival or lacking of material that may result to partial/delay delivery based on requirement.
  • Design Change (Product Drawing) coordination from Customers to Engineering and vice versa.
  • Prepares SDR and Invoice for the items that will be delivered.
  • Communicate to customers once shipment was picked up, continuous monitoring and provide feedback.
  • Maintains good and harmonious relationship to customer by:
  • Responding to their needs in a manner that provides added value and generates significant client delight.
  • Demonstrating a deep understanding of internal and external clients and their needs.
  • Gathering the appropriate resources to respond to client's needs.
  • Taking personal responsibility for client satisfaction (that focuses on value-added interactions).
  • Building credibility and trust with the client through open and direct communication (e.g. uses effective listening skills, provides timely feedback, etc.)
  • Ensuring that clients believe their issues and concerns are given highest priority.
  • Disseminates all the needed information to and from the customer on time.
  • Coordinates with other groups any problem and/or development concerning PO.
  • Maintains the customer's satisfaction from quotation submission, to order taking, to delivery and even after.
  • Reports immediately to superior any non-conformance/problem encountered during the performance of this job function for immediate resolution and action.
  • Regularly reports the status of work immediate superior.
  • Does other jobs assign by immediate superior from time to time.
  • Observe 5s in designated working area.

Qualifications:

  • Preferably a Graduate of BS Industrial Engineering or any similar field.
  • Experience in similar role is preferred but not required. Fresh graduates are welcome to apply.
  • Strong computer skills including proficiency in analysis work in Excel & any related system.
  • High sense of urgency and can interface with different level of positions in the organization
  • Excellent communication skills and is a team player
  • High analytical ability and assertiveness
  • Willing to work on shifting schedule as the need arise

Job Type: Full-time

Work Location: In person

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