Technical Interviewer

Excis is a leading global IT support company, providing unparalleled service to clients in over 190 countries. With a robust network of 6,000+ engineers and 300+ enterprise clients, our success is built on the expertise and dedication of our technical teams. As we scale our hiring across key global regions—Europe, the Americas, and Australia—we are seeking a skilled Technical Interviewer to ensure we continue to attract and assess the world's top IT talent.

The Role

We are looking for an experienced IT professional to join our Talent Acquisition team as a Technical Interviewer. This role is critical to our global expansion strategy. Your primary focus will be to conduct technical interviews for candidates in the Americas (North & South) and provide extended coverage for our European candidates. Your workday will be structured to align with the business hours of these regions, typically starting in the late afternoon or early evening Central European Time (CET).

You will be the key gatekeeper for technical quality, evaluating candidates for roles such as Desktop Support Technician, IT Support Specialist, System Engineer, Network Engineer, and Datacenter Technician. Your insights will directly influence our hiring decisions and ensure we maintain our high standards of technical excellence.

Key Responsibilities

• Conduct thorough, structured technical interviews for candidates across the Americas and EMEA regions via video conferencing.
• Evaluate candidates' technical skills, problem-solving abilities, and cultural fit for roles within global IT support and infrastructure.
• Develop and maintain a deep understanding of the technical requirements for various positions, including required competencies in hardware, software, networking, and systems administration.
• Create and update technical interview questions, coding challenges (if applicable), and practical tests relevant to real-world scenarios.
• Collaborate closely with the Talent Acquisition partners and hiring managers in different time zones to calibrate on candidate feedback and ensure a seamless interview process.
• Provide detailed, objective, and actionable feedback on candidates in our Applicant Tracking System (ATS) within a timely manner.
• Act as a brand ambassador for Excis, providing a positive and professional candidate experience.

• 3+ years of professional experience in one or more of the following roles: IT Support Engineer, Systems Administrator, Network Engineer, Datacenter Technician, or a similar hands-on technical position.
• Proven experience conducting technical interviews or providing significant input in the technical hiring process.
• In-depth, practical knowledge of core IT concepts:
• Desktop and laptop hardware troubleshooting.
• Windows/MacOS/Linux operating systems.
• Networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Active Directory and user account management.
• Remote support tools and ticketing systems.
• Exceptional communication and interpersonal skills, with the ability to assess technical competency without intimidation.
• High level of professionalism and integrity, with the ability to handle confidential information.
• Must be fluent in English.
• Must be available to work a shift that covers standard business hours in the Americas (e.g., 12:00 PM - 9:00 PM CET or 2:00 PM - 11:00 PM CET).

What We Offer

• A pivotal role in the growth of a truly global industry leader.
• Fully remote position with a flexible schedule, though based on the Americas timezone requirement.
• Competitive salary and benefits package.
• Opportunity to work with a diverse, international team and interact with cutting-edge technologies.
• Continuous learning and development opportunities.

How to Apply

If you are a technical expert who enjoys evaluating talent and wants to play a crucial role in building world-class teams, we encourage you to apply.