Experienced Customer Service VA

23 hours ago

Work from Home, Philippines Styled Settings Full time ₱240,000 - ₱480,000 per year

CUSTOMER EXPERIENCE VA

Remote | Flexible Hours | Full-Time

Do you love writing messages that make someone's day a little brighter? ?

We're looking for a thoughtful, reliable, and customer-focused Customer Experience VA to join our growing team. If you enjoy solving problems through writing, value clarity and empathy in communication, and get excited about improving systems and experiences—this role might be your perfect fit.

As a brand, we design elevated kitchenware—think gold utensils, knife sets, and practical yet stylish tools. We sell on Amazon, Walmart, and Shopify, and we care just as much about our customers' experience as we do about the quality of our products.

How to Apply

Ready to join us? Fill out this short form:

What You'll Do

Customer Delight & Engagement

  • Deliver warm, solution-focused written support across Amazon, Walmart, Shopify, and other customer platforms.
  • Turn occasional frowns into five-star moments, always with a can-do attitude.
  • Respond to inquiries and resolve issues while maintaining our friendly, elevated brand voice.

Product Review Monitoring

  • Track and respond to product reviews across platforms.
  • Identify trends in feedback and partner with the team to suggest meaningful improvements.

Reporting & Insights

  • Log customer issues, product concerns, and platform trends in organized reports.
  • Share insights that help us make better products and create even happier customers.

Process & SOP Development

  • Help continuously improve our customer service SOPs and internal playbooks.
  • Turn what you learn into clear, repeatable processes for future team members.

Special Projects

  • Jump in to assist on launches, holiday prep, or one-off research and admin tasks.
  • Be the kind of team player who's happy to wear a few hats and learn as you go.

We Think You'll Thrive If You…

  • Have experience in eCommerce customer service (Amazon/Walmart/Shopify experience is a big plus)
  • Are an excellent written communicator—quick, kind, clear, and professional
  • Have empathy in spades and can handle both tough and sweet customers with grace
  • Enjoy systems and organization—you bring order to chaos
  • Work well independently but also love collaborating with a supportive team
  • Have a strong sense of ownership—you take pride in doing great work

Tools We Use (and can teach you if needed)

  • Amazon Seller Central & Walmart Seller Center
  • Shopify
  • Google Sheets / Excel
  • Notion / ClickUp
  • AI tools like ChatGPT, and others

Schedule & Perks

  • Fully remote
  • Flexible hours
  • Supportive and motivated team culture
  • Opportunity to have a direct impact on customer experience and product strategy
  • Growth opportunities as the brand continues to expand

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

  • Flexible schedule

Work Location: Remote

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