Concierge Customer Service Repesentative

5 days ago

Work from Home, Philippines Outsourced VA Full time ₱480,000 - ₱576,000 per year

We are seeking a dedicated and professional Concierge Customer Service Representative to join our team. The ideal candidate will play a pivotal role in identifying qualified leads for our clients while providing exceptional customer support. If you have a passion for concierge and customer service, a knack for building rapport, and a results-driven mindset, we'd love to hear from you.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via email, phone, and chat.

  • Identify and qualify leads based on client criteria and ensure they are passed on to the appropriate team.

  • Build and maintain strong relationships with potential and existing customers.

  • Provide clients with accurate and comprehensive information about products and services.

  • Maintain a thorough understanding of client needs to tailor solutions effectively.

  • Accurately document interactions and update CRM systems to reflect client interactions and lead qualifications.

  • Continuously improve customer satisfaction through feedback and proactive problem-solving.

  • Handle inbound and outbound calls

Requirements:

  • At least 2 years of Customer Service experience

  • Strong interpersonal and communication skills, both written and verbal.

  • Ability to handle customer inquiries with empathy, professionalism, and efficiency.

  • Experience in lead qualification is highly desirable.

  • Proficiency in using CRM software and other customer service tools.

  • Strong problem-solving skills and a proactive attitude.

  • Ability to work independently and as part of a team.

  • Detail-oriented with excellent time-management and organizational skills.

Also please note the following:

  • Must be flexible with changing shifts
  • This is home-based
  • Your rate will be ₱22, ₱24,000.00 per month

Job Type: Full-time

Pay: Php22, Php24,000.00 per month

Benefits:

  • Work from home

Experience:

  • Customer Service: 2 years (Required)

Language:

  • English (Required)

Work Location: Remote

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