Client Support Specialist

4 days ago


Quezon City, National Capital Region, Philippines MicroSourcing Full time $40,000 - $60,000 per year

Discover your 100% YOU with MicroSourcing
Position: Client Service Specialist

Location: Eastwood, Quezon City

Work setup & shift: Onsite

Why join MicroSourcing?
You'll Have

  • Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
  • A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
  • Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
  • Career Growth: Take advantage of opportunities for continuous learning and career advancement.
  • Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Summary
Your Role:
Are you passionate about delivering exceptional service and making a real difference in people's lives? Join our dynamic team as a
Client Service Specialist
, where you'll be the friendly, knowledgeable voice helping clients and their employees navigate the world of employee benefits. This is a remote role with high impact, a lot of variety, and room to grow.

As a
Client Service Specialist
, you'll be the first point of contact for service inquiries—fielding questions by phone, email, or chat from HR teams and employees across a diverse book of business. You'll work closely with our Client Success Managers to support onboarding, renewals, quoting, and everyday service needs. Your role is vital in ensuring timely, accurate, and empathetic issue resolution while making every client feel valued.

Responsibilities
Client Support & Service Delivery

  • Serve as the primary point of contact for client and employee inquiries via phone, email, chat, and SMS, delivering timely and accurate responses.

Onboarding & Renewals

  • Manage new client onboarding by entering data and conducting system audits in platforms such as Zywave and Employee Navigator.
  • Facilitate annual renewal processes, ensuring timely and accurate updates for client groups.
  • Coordinate with internal teams to provide a seamless client experience during onboarding and renewal cycles.

Quoting & Proposal Preparation

  • Assist with small group quoting by gathering census and renewal data, running quotes, and preparing proposal documents.
  • Partner with the Client Success Manager to review and finalize proposals, ensuring accuracy and timely delivery to clients.

Open Enrollment Support

  • Support clients during open enrollment by preparing materials, assisting with system setup, and answering employee questions.
  • Guide clients and their employees through the enrollment process, ensuring clear understanding of benefit options and eligibility.

Case Management & Collaboration

  • Maintain comprehensive records of service interactions using CRM and case tracking tools such as Salesforce, HubSpot, and Employee Navigator.
  • Work with carriers, vendors, and internal teams to resolve client issues and ensure efficient handling of all service tasks.
  • Foster effective communication with clients and internal stakeholders to enhance the overall client experience.
  • Address questions related to eligibility, enrollment, claims, billing, coverage, and system access to ensure consistent high-quality service.
  • Create, track, and resolve service cases in alignment with SLA requirements to ensure timely issue resolution.
  • Collaborate with the Client Success Manager to provide daily updates on open cases, client tasks, and upcoming deliverables.

Requirements

  • 2-4 years' experience in employee benefits, client service, or insurance brokerage preferred.
  • Strong communication skills, both verbal and written, to effectively interact with clients.
  • Familiarity with Salesforce or other CRM software is a plus.
  • Ability to analyze information and provide actionable insights for clients.
  • Project management skills are beneficial but not required.
  • Comfortable managing service requests, quoting, onboarding, and compliance workflows.
  • Health & Life license or willingness to obtain one a plus.

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

  • Terms & conditions apply


  • Quezon City, National Capital Region, Philippines M2.0 Communications Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As a Client Support Associate at Media Meter Inc., you will play a vital role in ensuring the seamless operation and success of the Client Success Department. Your responsibilities will include assisting with day-to-day operations, documentation, and processes to enhance client services and satisfaction strategies. You will coordinate various internal...


  • Quezon City, National Capital Region, Philippines Global Payments Inc. Full time $40,000 - $60,000 per year

    SummaryDescriptionSummary of This RoleProvides help desk support to end-users for PC, server or mainframe applications, and hardware, through logging of issues into a client support application to help ensure accurate and timely technical assistance to maintain and improve the organization's customer relationships. May interact with network services, systems...


  • Quezon City, National Capital Region, Philippines Global Payments Full time $40,000 - $80,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Quezon City, National Capital Region, Philippines Outsourced Full time ₱350,000 - ₱600,000 per year

    About Us:is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where...


  • Mandaluyong City, National Capital Region, Philippines DICE205 Digital Corporation Full time ₱250,000 - ₱500,000 per year

    Assist in fulfilling requests and resolving issues in coordination with the internal production team as applicable.Inform request status to client and manage their expectations.Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on...


  • Quezon City, National Capital Region, Philippines Rex Education Full time ₱900,000 - ₱1,200,000 per year

    DUTIES & RESPONSIBILITIESAs Product Support Specialist1.     Collaborates and strategize with Sales Department to understand clients' requirements and come up with offering fit to clients' needs.2.     Serves as educational consultant for sales' team for promotional events, conferences and seminars and escalates any potential roadblocks for product...


  • Quezon City, National Capital Region, Philippines Intrinsic Digital Full time ₱400,000 - ₱800,000 per year

    Join a Fast-Growing US Mobile Marketing Agency and Shape the Future of our Campaign & Client DataWe're hiring a detail-obsessed Client Support Coordinator to keep our client work running smoothly at Intrinsic Digital. You will be working as a direct employee, working closely and internally with our company (and clients) to maintain clean workflows, accurate...

  • Training Specialist

    6 days ago


    Quezon City, National Capital Region, Philippines SMA Support Services Full time ₱1 per year

    Assists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase. Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional information...


  • Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per year

    About the Role:We are hiring aCustomer Support Specialistto join our dynamic 24/7 operations team. This role involves monitoring refrigeration and HVAC systems for food retail clients, identifying potential issues, and ensuring timely communication and resolution through technical support and customer service.Perfect for candidates with strong analytical...


  • Quezon City, National Capital Region, Philippines Webcast Technologies, Inc. Full time ₱150,000 - ₱250,000 per year

    Job DescriptionEfficiently resolve client issues and support tickets with accuracy and professionalismProvide timely, detailed data and reports to support client and hauler inquiries or disputesCollaborate with team members to support daily operations, especially during peak periods or absencesMaintain high service standards and contribute to overall team...