Client Support Coordinator

Join a Fast-Growing US Mobile Marketing Agency and Shape the Future of our Campaign & Client Data

We're hiring a detail-obsessed Client Support Coordinator to keep our client work running smoothly at Intrinsic Digital. You will be working as a direct employee, working closely and internally with our company (and clients) to maintain clean workflows, accurate records, and timely communications. If you love structure, checklists, and being the go-to person who keeps projects moving, you'll fit right in.

In this role, you will execute internal tasks that support client campaigns, keep CRMs and project boards up to date, manage a shared inbox with prompt and professional responses, and assist with audits by gathering data, reviewing details, and flagging inconsistencies. You'll also compile and interpret campaign and client data to produce accurate reports and surface actionable insights for decision-making. Success here looks like precision, reliability, and consistent follow-through.

Job Summary

This role is not your typical client support coordinator position. You won't be working in isolation like a freelancer; instead, you'll be collaborating daily with teams across the company who are all pushing toward ambitious goals and groundbreaking initiatives. Prompt, clear communication isn't just a nice-to-have here; it's the key to delivering excellence.

At Intrinsic Digital, we foster a supportive, fun, and diverse culture where competence, problem-solving, and innovation drive everything we do. That's why this position is designed for resilient problem solvers; people who can stay steady under pressure, think critically, and rise to challenges head-on.

We're looking for proactive, tech-savvy individuals who thrive on solving problems every day, while keeping collaboration, communication, and team success at the forefront. If you take initiative, stay organized under pressure, and find fulfillment in compiling and interpreting campaign and client data to produce accurate reports and surface actionable insights for decision-making, we'd love to hear from you.

Employment Type: Full-time, local employment with standard employment deductions

Work hours: 7 pm-3 am PH time for Onboarding (subject to change), and then choice of scheduled hours after the first month, starting at 6 pm PH time.

Required Hours: 40 hours per week, 8 hours per day

Work Schedule: Monday to Friday

Work Set-up: Remote (Company laptop and external monitor will be provided). The ideal applicants should reside within Metro Manila and aren't presently engaged with any company/client

Salary Range: Up to Php 65,000/monthly

Start Date: Immediately (ASAP)

Hiring Process

1. Screening call
2. Quick work sample assignment
3. Second interview
4. Final interview
5. Full-time job offer under 3-month probationary period
6. Permanent position

Who We Are

Intrinsic Digital, Inc. ) is at the forefront of digital marketing. Our service lines include Apartment Geofencing, Kurie, Hotel Geofencing and Restaurant Geofencing, offering mobile and streaming TV advertising to the multifamily, hospitality, and restaurant industries.

Intrinsic Digital is a fully remote company with team members located across the United States and the Philippines. Our culture is based around our Core Focus, "We love the journey and embrace what's next" and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight and X-Ray Vision. We may be remote, but no one is isolated in their work. Our initial onboarding and ongoing collaboration efforts have formed a cohesive team. We were voted No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024. Employees consistently score us above 9 out of 10 on two key satisfaction categories: "Intrinsic Digital cares about my well-being" and "I would recommend Intrinsic Digital as a great place to work." 

Who You Are

You're a highly organized and reliable team member who thrives on structure, checklists, and behind-the-scenes support. You love being the go-to for task completion and keeping workflows clean, accurate, and moving forward. You take pride in your precision, responsiveness, and ability to follow processes that support broader team success.

Only applicants currently residing in the Philippines will be considered.

Qualifications

• Bachelor's degree in marketing, business, communications, or related field
• 1+ years of experience in admin support, operations, or client services
• Strong organizational skills and attention to detail
• Comfortable working with CRMs and project management tools
• Excellent written and verbal communication
• Ability to follow established workflows and meet deadlines
• Experience with HubSpot and Asana preferred
• Enthusiastic about supporting others and contributing to a collaborative team

A Day in The Life

As a Client Support Coordinator, you make sure projects, communication, and client needs stay on track. You manage details, maintain systems, and make sure everything behind the scenes runs with precision and efficiency.

Responsibilities include:

• Complete internal tasks that support the success and delivery of client campaigns
• Keep tracking systems and records up to date to ensure visibility and accuracy
• Assist with audit processes by gathering data, reviewing details, and flagging inconsistencies
• Compile, analyze, and interpreting client and campaign data to create accurate reports and identify actionable insights that support performance tracking and decision-making
• Manage shared inbox requests, responding promptly and routing items as needed
• Contribute to team efficiency through timely, accurate execution of day-to-day responsibilities
• Other duties as assigned

Benefits & Perks

At Intrinsic Digital, you'll have a front row seat at an early-stage small business that is driving innovation in multiple industries, as well as a chance to make a real impact on the growth of our business.

Intrinsic Digital offers a fast-paced, supportive, and diverse culture.

We offer:

• Fully remote work setup
• Company laptop & external monitor
• $450 annual health & wellness stipend
• $225 annual health & wellness stipend for child dependents
• 3-4 weeks of PTO based on tenure
• Paid regular PH holidays
• A fun, informal monthly event for the whole PH team featuring games and activities where you can earn points to redeem vouchers and gift certificates
• Fun asynchronous virtual events
• All-expenses-paid annual team building activities (past destinations include Boracay)
• A choice of start times between 6 pm and 11 pm PHT
• Night differential & 13th month benefits
• Ability to qualify for quarterly sales bonuses of up to $850
• Guaranteed yearly performance reviews (with potential for salary adjustments and promotions)

Bonus if you could include a link to your 1-2 min audio introduction via

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