Client Support Analyst

3 days ago

Mandaluyong City, National Capital Region, Philippines DICE205 Digital Corporation Full time ₱250,000 - ₱500,000 per year
  • Assist in fulfilling requests and resolving issues in coordination with the internal production team as applicable.
  • Inform request status to client and manage their expectations.
  • Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
  • Perform maintenance work involving updating and uploading website contents and assets Monitors live systems by the company and perform any necessary preventive maintenance work
  • Develop working knowledge on live systems
  • Communicate with internal senior management periodically on client implementation status updates
  • Evaluate requirements of end users if change request or within scope of maintenance contracts in collaboration with project management team
  • Build and maintain strong relationships with colleagues, clients and partners

  • Handle the dedicated deployment for systems for rollout. This includes direct coordination with brands and stores, ensuring a smooth and efficient onboarding process, and providing initial support. Focus on effective communication, timely execution, and strong collaboration to ensure the successful implementation.

  • Minimum Qualifications: Must be a graduate of any 4-year business or IT course, fresh grads are welcome

  • Diligent
  • Willing to learn
  • With very good communication skills
  • With pleasing personality
  • Has Good written and spoken english
  • Has great attention to detail and easy to train
  • Candidates with experience in support for system deployment or digital transformation projects is a plus.

We are a proven IT & Digital Marketing company in the Philippines helping large enterprises quickly digitalize and innovate their customers' experiences through our expertise in Mobile, Cloud and Software Development, Salesforce Consultancy and Digital Marketing. We provide enterprise-grade solutions such as apps, portals and other software development and services such as digital marketing, for various industries such as FSI, pharmaceutical, retail and other major industries in the Philippines. Our clients include multinationals and some of the largest conglomerates in the country who use marketing and technology to retain their leadership position, leapfrog the competition or carve out a niche for themselves. We do this with our team of battle tested developers, UI/UX specialists, Digital Marketers and designers and by tapping leading cloud platforms such as Salesforce, Heroku, Amazon Web Services, Google Cloud Platform and Microsoft Azure.

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