Customer Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per year

About the Role:

We are hiring a
Customer Support Specialist
to join our dynamic 24/7 operations team. This role involves monitoring refrigeration and HVAC systems for food retail clients, identifying potential issues, and ensuring timely communication and resolution through technical support and customer service.

Perfect for candidates with strong analytical skills, customer support experience, or an interest in technical systems and process troubleshooting.

Key Responsibilities:

  • Monitor and analyze refrigeration and HVAC system alarms using customer software
  • Diagnose and troubleshoot alarms based on graphs, history logs, and system behavior
  • Communicate alerts and service updates to clients via phone or email
  • Log, confirm, and update work orders with complete and accurate documentation
  • Respond to inbound service calls and coordinate with internal support teams
  • Ensure compliance with client-specific standard operating procedures (SOPs)

Qualifications:

  • Bachelor's degree in any 4-year course
    (preferred: Engineering, IT, or related field)
  • Fresh graduates are welcome to apply
  • Excellent Communication Skills
  • Experience in customer service or technical support is an advantage
  • Knowledge of refrigeration, HVAC, or alarm systems is a plus
  • Offshore or BPO support background is a strong advantage

Work Setup & Conditions:

  • Hybrid Work Arrangement:
    3x onsite per week at West Avenue, Quezon City
  • Shifting Schedule:
    Midshift and night shift availability required
  • Amenable to work on holidays and weekends as part of 24/7 operations
  • Willingness to render overtime when needed during critical business hours

  • Customer Support Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱300,000 per year

    About the Role:We are hiring a Customer Support Specialist to join our dynamic 24/7 operations team. This role involves monitoring refrigeration and HVAC systems for food retail clients, identifying potential issues, and ensuring timely communication and resolution through technical support and customer service.Perfect for candidates with strong analytical...

  • Customer Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Outsourced Full time

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • Customer Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines Brixio Full time ₱30,000 - ₱60,000 per year

    Job Title: Customer Support SpecialistLocation: Makati, OfficeWork Setup: Initially Work From Home opportunity and On-site and Hybrid after few months.Job Type: Full-TimeSalary: NegotiableJob Description:Are you a dedicated and detail-oriented professional with a passion for customer service? We are looking for a Customer Support Specialist to remotely join...

  • E&G Customer Support Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱900,000 - ₱1,200,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldE&G CUSTOMER SUPPORT SPECIALISTAs our new Customer Support Specialist, you will be joining a new team that aims to...

  • Customer Support Specialist

    2 days ago

    Makati City, National Capital Region, Philippines Wattpad Full time ₱60,000 - ₱80,000 per year

    Wattpad is a mobile social app that connects people all over the world with stories that matter to them. It enhances the storytelling experience, and makes it possible for people to be captivated by something they love. We're proudly based in Toronto, but our reach is global. Every month, 67 million people spend over 15 billion minutes on Wattpad to create...

  • Customer Support and Accounts Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Dynamic Business Outsourcing Solutions (DBOS) Full time ₱900,000 - ₱1,200,000 per year

    The Customer Support & Accounts Specialist (AU Client) position plays a crucial role in managing the customers journey from application to borrower, and through collections and hardship process should the time arise. This position involves maintaining relationships with customers (borrowers), ensuring financial compliance, and optimizing the relationship to...

  • Customer Support

    4 days ago

    Quezon City, National Capital Region, Philippines DBOS Full time ₱900,000 - ₱1,200,000 per year

    The Customer Support & Accounts Specialist (AU Client) position plays a crucial role in managing the customers journey from application to borrower, and through collections and hardship process should the time arise. This position involves maintaining relationships with customers (borrowers), ensuring financial compliance, and optimizing the relationship to...

  • Customer Service Representative

    6 days ago

    Quezon City, National Capital Region, Philippines Concept Specialist Full time ₱144,000 - ₱432,000 per year

    The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy...

  • Customer Success Specialist

    4 days ago

    Quezon City, National Capital Region, Philippines Sourcefit Full time ₱250,000 - ₱500,000 per year

    We are looking for an enthusiastic, technically minded and very personable member to join our Customer Success team in the role of Customer Success Specialist. Your role will involve interacting with Airbnb hosts, vacation rental property managers, and leaders in the hotel industry. As a Customer Success Specialist, your main objective will be to help...

  • E&G Customer Support Specialist

    2 days ago

    Quezon City, National Capital Region, Philippines Acquire Intelligence Full time ₱25,000 - ₱50,000 per year

    We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldPOSITION DESCRIPTIONCustomer Support SpecialistSITE: Technoplaza 2, EastwoodREPORTING TO: Direct...