Client Support Associate

3 days ago

Quezon City, National Capital Region, Philippines M2.0 Communications Inc. Full time ₱1,200,000 - ₱2,400,000 per year

As a Client Support Associate at Media Meter Inc., you will play a vital role in ensuring the seamless operation and success of the Client Success Department. Your responsibilities will include assisting with day-to-day operations, documentation, and processes to enhance client services and satisfaction strategies. You will coordinate various internal projects and documents aimed at improving Client Success systems and processes

Key Responsibilities :

  • Provide assistance to the Client Success Department for day-to-day operations, documentation and processes, client services and satisfaction strategies
  • Coordinate a range of internal projects and documents to improve Client Success systems and processes.
  • Understand all Media Meter Inc. products & services in as complete and in-depth a way as possible.
  • Serve as an intermediary between Customer Success, Business Development, Human Resources and Finance teams
  • Monitoring, reviewing and preparing Client Subscriptions that are due for renewal and ensuring timely action is taken.
  • Responsible for timely Billing Requests, Collection updates, and regular updating of Sales and Pipeline Sheets.
  • Refining renewal strategies that proactively engage with clients in curbing the churn rates

Minimum Qualifications: Qualifications:

  • Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field (or equivalent experience).
  • Proficiency in Microsoft Office tools (MS Word, Powerpoint, Excel, MS Teams, OneNote, etc.) and any Sales CRM for effective assistance with departmental processes, records, and other work-related systems.
  • Excellent presentation and communication skills to foster relationships with managers, business leaders, clients, and colleagues.
  • Experience in Client Success activities, including Client Management, Administrative Support, Process Documentation, Government Procurement, and Enterprise Accreditation, Billing Requests, Upsell and Cross-sell Planning and Strategies, is a plus
  • Preferred experience in the PR, Advertising, or Technology sectors.

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication. Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staffers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines. M2.0's differentiation lies in the robust support offered by its different service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also offers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

  • Associate, Client Support

    3 days ago

    Makati City, National Capital Region, Philippines S&P Global Full time ₱250,000 - ₱500,000 per year

    About the Role:Grade Level (for internal use): 07The Role: The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day-to-day basis, the associate's time is spent addressing client questions and requests about the platform (S&P Capital IQ Pro) and the FIG (Financial Institutions Group)...

  • Client & Partnership Support Associate

    4 weeks ago

    Quezon City, National Capital Region, Philippines Santaisabel Full time

    Client & Partnership Support Associate APPLY NOWNational Capital Region (NCR), Quezon CityCandidate must possess at least a Bachelor's/College Degree on any course.Fresh Grad / Entry Level specializing in Clerical/Administrative Support or equivalent.Required skill(s): Google Workspace, Google Sheets, Microsoft Excel, Canva, Other design platforms,...

  • Client Support Associate

    3 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱250,000 - ₱450,000 per year

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Client Support Associate

    1 week ago

    Makati City, National Capital Region, Philippines VA Masters Full time ₱250,000 - ₱500,000 per year

    Role OverviewWe're seeking a dependable and articulate Client Support Associate to manage inbound calls from clients and potential leads. You'll be the first point of contact—answering inquiries, logging details in our systems, and booking services while ensuring every caller feels heard and supported. The ideal candidate is tech-savvy, calm under...

  • Client Support Associate

    4 weeks ago

    Makati City, National Capital Region, Philippines SuperStaff Full time

    OverviewWe are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Client Support Associate

    2 weeks ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱250,000 - ₱450,000 per year

    We are seeking an experienced and detail-oriented Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Client Support Associate

    3 days ago

    Makati City, National Capital Region, Philippines SuperStaff Full time $104,000 - $130,878 per year

    We are seeking an experienced and detail-oriented Customer/Client Support Associate to join our Facilities Management Maintenance and Repair Department. In this role, you will primarily be responsible for supporting Account Managers in providing excellent customer and vendor services. This will include client communication, processing work orders, and direct...

  • Client Services Associate

    1 day ago

    Quezon City, National Capital Region, Philippines MicroSourcing Full time ₱250,000 - ₱500,000 per year

    Discover your 100% YOU with MicroSourcing Position: Client Services AssociateLocation: Global One, Eastwood, Libis, Quezon CityWork setup & shift: Night shift | Onsite Why join MicroSourcing? You'll have:Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash...

  • Client Relations Associate

    4 weeks ago

    Quezon City, National Capital Region, Philippines Robinsons Land Corporation Full time

    OverviewClient Relations Associate role at Robinsons Land Corporation.ResponsibilitiesTasked to assist customers with their after-sales concerns related to payment or collections.Handles after-sales concerns/issues/inquiries of clients/homeowners to provide assistance and solutions (i.e. payment-related concerns, follow-ups, and requests).Maintains excellent...

  • Privacy Support Associates

    3 days ago

    Quezon City, National Capital Region, Philippines Privacy and Security by Design Inc. Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionPrivacy and Security by Design, Inc. (PSbD, Inc.) was founded by Raymund Enriquez Liboro, the Philippines' First Privacy Commissioner. PSbD, Inc. aims to establish a trusted digital environment where personal data is handled securely and the free flow of data enhances the quality of life for every person. The company urges governments and...