Client Support Associate

4 days ago

Quezon City, National Capital Region, Philippines M2.0 Communications Inc. Full time ₱1,200,000 - ₱2,400,000 per year

As a Client Support Associate at Media Meter Inc., you will play a vital role in ensuring the seamless operation and success of the Client Success Department. Your responsibilities will include assisting with day-to-day operations, documentation, and processes to enhance client services and satisfaction strategies. You will coordinate various internal projects and documents aimed at improving Client Success systems and processes

Key Responsibilities :

  • Provide assistance to the Client Success Department for day-to-day operations, documentation and processes, client services and satisfaction strategies
  • Coordinate a range of internal projects and documents to improve Client Success systems and processes.
  • Understand all Media Meter Inc. products & services in as complete and in-depth a way as possible.
  • Serve as an intermediary between Customer Success, Business Development, Human Resources and Finance teams
  • Monitoring, reviewing and preparing Client Subscriptions that are due for renewal and ensuring timely action is taken.
  • Responsible for timely Billing Requests, Collection updates, and regular updating of Sales and Pipeline Sheets.
  • Refining renewal strategies that proactively engage with clients in curbing the churn rates

Minimum Qualifications: Qualifications:

  • Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field (or equivalent experience).
  • Proficiency in Microsoft Office tools (MS Word, Powerpoint, Excel, MS Teams, OneNote, etc.) and any Sales CRM for effective assistance with departmental processes, records, and other work-related systems.
  • Excellent presentation and communication skills to foster relationships with managers, business leaders, clients, and colleagues.
  • Experience in Client Success activities, including Client Management, Administrative Support, Process Documentation, Government Procurement, and Enterprise Accreditation, Billing Requests, Upsell and Cross-sell Planning and Strategies, is a plus
  • Preferred experience in the PR, Advertising, or Technology sectors.

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication. Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staffers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines. M2.0's differentiation lies in the robust support offered by its different service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also offers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

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