Training Specialist

21 hours ago

Quezon City, National Capital Region, Philippines SMA Support Services Full time ₱1 per year
  • Assists recruitment team during the initial and final interview process by conducting LPA (language proficiency assessment) of each applicant. The LPA results become a recommendatory basis for the applicant's Final Interview phase.
  • Assists HR Specialists in the orientation process prior to the training session. Provides new hires additional information about company policies and procedures during training.
  • Facilitates and oversees ILT or VILT (instructor-led training / virtual instructor-led).
  • Communication Skills Training - train new hires on effective communication skills both oral and written communication proficiencies as patterned after American consumer culture standards.
  • Fundamental Skills Training - ensures that trainees have a comprehensive understanding of the client's industry knowledge base including common terminologies, services offered and call handling.
  • Track and analyze key performance indicators (KPI) for trainees and generate reports on training effectiveness and make recommendations for improvement.
  • Develops and conducts short and long-term learning intervention programs/modules/projects for team members and can provide inputs in program revisions as well as create needs-based training modules, assessments, and updates to immediately address training needs.
  • Manages operations stakeholders/team members through the following communications learning intervention methodologies:
  • Implementation of one-on-one coaching sessions
  • Roll-out of class training sessions, if necessary
  • Holding FGD sessions during team huddles
  • Facilitation of team meetings on information updates
  • Facilitation of T3 (train-the-trainer), if necessary
  • Creation of coaching or intervention logs and reports to validate implementation and document activity
  • Conducts calibrations with Learning Services, Quality Team, and Operations Leaders if necessary, and consistently profiles the language proficiency of team members whenever needed.
  • Conducts TNA (Training Need Analysis) and reports to the Training and Development Manager.
  • Communication Skills Coaching
  • Conducts the usual call audit process and coaching activities for all employees with call handling responsibilities to assess their language proficiency performance.
  • Partners with the Team Leads to provide insights and suggested actions on the communication opportunities captured on the agent's Language proficiency evaluations.
  • Shares the monthly insights on the captured communication skills opportunities with the Operations stakeholders: Team Lead, JOM, OM, and Training Manager.
Qualifications:
  • Minimum of 3 yrs experience in the training department
    Strong verbal and written communication skills
    Ability to plan, manage time and multitask effectively
    "Hybrid" training experience or Leadership training experience is a plus
    Familiarity with modern and traditional training methods
    Excellent leadership and motivational skills
    Advanced database, computer skills, and record-keeping skills
    Excellent decision-making and problem-solving skills
    Good collaboration and teamwork skills
    Willing to work graveyard and can start training immediately
    Has an existing home office setup with a conducive work environment
    Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD Ryzen equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
    Stable internet connection of at least 25 Mbps upload and download. Back-up power/internet is a plus
    Personal savings account for payroll processing
Offer:
  • Long-term/full-time position
  • Competitive pay is at 39,180.19 gross 13th Month pay
  • Pay begins on day 1 of training
  • Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
  • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
  • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
  • Pag-IBIG MP2 Savings Program: Where the company will contribute monthly to your MP2 account
  • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
  • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
  • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
    • Perfect Attendance
    • KPI Superstars
    • Shoutout Incentive
    • Referral Incentive
    • QA Rockstar
    • C3 Champions
    • Client Obs Incentive
  • Quarterly In-person Team-Buildings
  • Annual Company Outing - A yearly team adventure to unwind and celebrate together
  • Annual Year-End Party - A fun-filled party capped with exciting grand raffle giveaways
  • Annual Performance Review - Performance-based reviews with opportunities for pay raises.
  • Annual Sports Fest - Show your team spirit and compete in fun games and tournaments
  • 13th-month pay - Guaranteed additional month's salary every year.
  • Government-mandated benefits:
    • SSS
    • PhilHealth
    • PAG-IBIG
  • Career Advancement Opportunities

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