Mortgage Broker Admin Manager

16 hours ago

Manila, National Capital Region, Philippines Lendi Group Full time ₱900,000 - ₱1,200,000 per year

The Broker Admin team is a vital part of Lendi's Credit and Operations function. We are seeking an experienced professional with a strong background in the mortgage industry to join our expanding leadership team. Following the successful launch of the Broker Admin program in October 2024, we are now scaling the team to meet increasing demand from the wider broker network while maintaining the program's high standards and delivering exceptional results.

As a Mortgage Broker Support Team Manager, your role extends beyond managing people. You will engage in a mix of strategic, operational, and client-focused responsibilities, ensuring the team operates efficiently and continues to deliver outstanding value to brokers and their clients.

This is a unique opportunity for an ambitious leader looking to take the next step in their career. You'll play a critical role in shaping the future of the Broker Admin program while contributing to Lendi Group's overall success.

Responsibilities:

  • Oversee the satisfaction and expectations of the Broker Admin program, ensuring it meets high-quality standards through regular catch-up sessions with the Franchisees, Mobile Brokers and Broker Admins.
  • Partner with senior management to align team performance and initiatives with business objectives (OKRs).
  • Lead a team of broker admins supporting Aussie mobile brokers and Franchises across Australia, helping brokers streamline day-to-day operations for business growth.
  • Identify and implement strategies to enhance workflows and operational efficiency.
  • Track team performance, address feedback, and develop solutions to improve service delivery.
  • Provide ongoing coaching and guidance to drive team engagement and performance.
  • Collaborate with Learning & Compliance (L&C) to enhance the Grad program based on broker feedback.
  • Prepare and present performance reports, processing metrics, and key insights to stakeholders.
  • Build strong relationships with brokers, understand their needs, and tailor support to meet their expectations.
  • Ability to tailor approaches and solutions to accommodate the unique operating styles of each customer and broker, demonstrating flexibility and adaptability in managing diverse dynamics and fostering strong working relationships.

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