Key Account Specialist

Duties and Responsibilities:

1. Key Account Management - B2B/TOLLING:

·   Develop and execute strategic account plans tailored to B2B customers and tolling partners to achieve sales targets and maximize revenue.

·   Serve as the primary point of contact for key B2B accounts and tolling partners, maintaining strong relationships and addressing their needs promptly.

·   Negotiate contracts, pricing agreements, and terms with B2B customers and tolling partners to drive product placements and sales.

2. Sales Strategy and Planning:

·   Collaborate with sales, marketing, and product teams to develop and implement account-specific sales strategies and initiatives for B2B and tolling segments.

·   Analyze market trends, competitor activities, and customer insights within the B2B and tolling sectors to identify growth opportunities.

·   Forecast sales volumes and set performance goals for B2B accounts and tolling partners, monitoring progress and adjusting strategies as needed.

3. Business Development:

·   Identify and pursue new business opportunities within existing B2B accounts and tolling partnerships to expand product distribution and market share.

·   Conduct regular business reviews with B2B customers and tolling partners to evaluate performance, discuss growth opportunities, and address challenges.

·   Implement strategies to upsell and cross-sell products to increase revenue and profitability within the B2B and tolling segments.

4. Relationship Management:

·   Build and maintain strong, long-lasting relationships with key decision-makers and influencers within B2B accounts and tolling partners.

·   Provide exceptional customer service and support to ensure high levels of customer satisfaction and loyalty among B2B and tolling partners.

·   Proactively address customer inquiries, complaints, and issues to maintain positive relationships and resolve conflicts effectively.

5. Sales Reporting and Analysis:

·   Track and analyze sales performance metrics for B2B accounts and tolling partnerships, including sales volume, revenue growth, and profitability.

·   Prepare regular sales reports, forecasts, and presentations for senior management and B2B partners.

·   Utilize CRM software and sales analytics tools to manage account data, monitor progress against goals, and identify trends.

6. Regular and Periodic Activities:

6.1 Daily Activities:

·   Communicate with B2B accounts and tolling partners to manage orders, resolve issues, and provide product information and support.

·   Monitor sales activities and performance metrics, ensuring alignment with account objectives and sales targets.

·   Coordinate with internal teams to fulfill orders, manage inventory, and ensure timely delivery to B2B and tolling partners.

6.2 Weekly Activities:

·      Conduct weekly meetings with B2B account partners and tolling partners to review sales performance, discuss upcoming promotions, and address any issues.

·      Analyze weekly sales data and market trends specific to the B2B and tolling sectors to identify opportunities for growth and improvement.

·      Update account plans and sales forecasts based on ongoing discussions and feedback from B2B accounts and tolling partners.

6.3    Monthly Activities:

·      Prepare monthly business reviews and performance summaries for B2B accounts and tolling partners, highlighting achievements, challenges, and action plans.

·      Participate in monthly strategic planning sessions to align sales strategies with company goals and objectives, focusing on the B2B and tolling segments.

·      Evaluate the effectiveness of promotional campaigns and marketing initiatives within B2B accounts and tolling partnerships.

6.4    Quarterly Activities:

·      Participate in quarterly business reviews with senior management to report on B2B account performance and tolling partnership initiatives.

·      Develop and present quarterly sales forecasts and growth projections for B2B accounts and tolling partnerships, incorporating market trends and customer insights.

·      Collaborate with marketing teams to plan and execute quarterly promotional campaigns and product launches tailored to B2B and tolling customers.

Work Environment:

·      The work environment includes occasional travel to visit B2B accounts and tolling partners and attend industry events as needed.

·      Adherence to company policies, safety guidelines, and industry regulations is essential.

Qualifications:

·      Bachelor's degree in Business Administration, Marketing, Sales, or related field; MBA preferred.

· years of experience in key account management or sales roles, preferably with a focus on B2B and tolling within the FMCG sector.

·      Proven track record of achieving sales targets and driving revenue growth within B2B accounts and tolling partnerships.

·      Strong negotiation, communication, and interpersonal skills, with the ability to build rapport with diverse stakeholders.

·      Strategic thinker with the ability to develop and execute account-specific sales strategies and initiatives.

·      Proficiency in CRM software, Microsoft Office Suite, and sales analytics tools.

Skills:

·      Key Account Management - B2B and Tolling

·      Strategic Planning and Execution

·      Negotiation and Contract Management

·      Customer Relationship Management

·      Data Analysis and Reporting

·      Problem-Solving and Decision-Making

·      Communication and Presentation Skills

·      Leadership and Team Management